Role Introduction

Reports To: Digital Product Manager – Web

We are looking for an energetic team player with demonstrated experience in digital product management to join our team.

In this role you will be responsible for the end-to-end digital experience for the customers on our website. This includes but is not limited to optimize the website structure and information architecture, digital features and utilities that also power other digital channels like mobile APP, social media channel and horizontal functions.

The successful candidate will be work in close partnership with key business stakeholders, product teams and other cross functional team to deliver the seamless web experience that supports our vision to be one of the world’s leading service brands.

Key Responsibilities

Product management & delivery

Partner with the Product Manager to develop a product roadmap for web that supports our vision & strategic objectiveLead continuous product discovery through user research, data analysis and market insights to develop a deep understanding of customer’s needs, pain points and opportunities.Collaborate with digital strategy and cross functional teams to ensure successful product delivery and grow the product to achieve the set KPIsTranslate product strategy into detailed requirements and user stories for development teams and work closely with UXUI designerWork as a Product Owner to manage the backlog prioritization and end-to-end product delivery process from ideation to release managementStay up to date on the latest digital trends, web technologies and assess the competitive landscape to identify opportunities for innovationRequirements
Degree holder with 5+ years of digital product management experience in a fast-paced and data-oriented environmentProven track record of successfully driving user engagement and conversion across online channels.Solid experience working in an agile/scrum environment and working with technical teams in product deliveryStrong analytical mindset, experience in analyzing complex data sets, deriving insights, and making data driven decisions.Understanding of Search Engine Optimization concepts, compliance requirement and website standardsExperience using work management platforms such Confluence & JiraExperience developing test plans & processes to ensure a high-quality product is deliveredExcellent interpersonal skills including an ability to collaborate with and help motivate teamAn understanding of airline services and products & operation flows is preferredFluent in Cantonese, English & ideally MandarinIndustry certifications such as SAFe, CSPO, or PSPO highly desirablePersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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