JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Account Lead is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.  This role reports directly to the Account Executive for the Illinois Medical District and will have oversight of two accounts within the larger district portfolio. The role will also act as the General Manager for one of the accounts.

Job Requirements

Delivery of Client Satisfaction

Establish the vision and strategy of the account, ensuring there is alignment with the client objectives and interests.Drive the account plan to deliver high quality results which exceed the client’s expectations.Recognize opportunities for account growth, articulate the value proposition and ensure its implementation.Primary management contact for daily FM operations and management, overseeing the site operations and maintenance team.Manage all assigned facilities to achieve KPI performance targets, monitor SLAs to identify potential challenges and plan corrective actions/best practices accordingly.Coordinates and drives fire, life safety, and environment of care compliance related outcomes for regulatory guidance (TJC, CMS, IDPH, NFPA, etc.).Manage and deliver all Client service-related reports / communication.Demonstrates continuous improvement on all key measurables.In collaboration with Sourcing & Procurement, identify opportunities to deliver differentiated value through quality, innovation, or cost improvements. Understand JLL contractual scope thoroughly and ensure all contractual commitments are always fulfilled.Lead an assigned team of management and maintenance professionals in the execution of contract requirements.Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for the assigned buildings.

Build and Manage High Performing Teams

Ensure the best qualified candidate is hired for all roles on the accounts.Thoroughly and critically assess direct reports and the extended team.Ensure team members have and actionable and measurable career development plan.Advance the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion.Provide point in time coaching to elevate performance.

Achieve Financial Results

Manage account financials to ensure plan is met or exceeded in both growth and profitability.Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.Mitigate risk for the organization by ensuring A/R is maintained below 60 days payable.

Contributes to the Growth of the Company

Bring to the organization any leading practices and/or innovations developed on the account.Identify opportunities both on account and within professional networks to generate additional revenue – engaging the right cross-functional resources to win.Become internal reference for best-in-class service delivery that can be leveraged to expand JLL’s business.Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity.

Education and Experience

Bachelor’s degree (MBA desirable)10 – 15 years industry experience required either in the corporate environment or third-party service provider.Direct experience in a healthcare setting with knowledge of the regulatory environment (CMS, IDPH, TJC, etc.).

Knowledge, Skills, and Ability

Advanced skills and knowledge in the following areas:Client FocusResults DrivenNatural CoachDrives GrowthSolutions OrientedFirm Knowledge

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.