Senior Director, Administration Job ID: 10192 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: Chief Administrative Officer Date Posted: Jan 18, 2025 Description POSTING NO. 10192 JOB TITLE: Senior Director, Administration DEPT/DIV: Chief Administrative Officer HAY POINTS: 954 SALARY RANGE: $150,000 – $165,000 WORK LOCATION: 2 Broadway, New York , NY HOURS OF WORK: 9:00 am - 5:30 pm DEADLINE: Until f illed This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees. Position Summary : This position exists to identify and execute strategies across the portfolio of the Chief Administrative Officer (Human Resources, Information Technology, Real Estate , and Procurement) that will improve business operations and overall performance to support all operating agencies and other headquarters departments. The position will assist the departments within the CAO portfolio in advancing business process optimization, standardizing and reviewing relevant policies, data optimization , and implementing of cost savings initiatives. This position supports the direction and implementation of programs and projects as directed by the CAO. Responsibilities: + Work on high-profile initiatives for CAO to improve service delivery across all agencies in the areas of human resources, IT, real estate , and procurement with a focus on service quality and overall performance. + Assist internal clients with meeting their objectives of being service-driven, achieving a high level of operational efficiency, and delivering a best-in-class client and employee experience. + Lead interdepartmental MTAHQ and interagency working groups to execute projects critical to reshaping the areas within the CAO portfolio to yield higher service levels at lower costs.t. + Provide a robust data analytics and business performance reporting structure. And make recommendations based on data analytics, operations/management performance reporting robust metric dashboards, and provides ad hoc reporting/analytics capabilities supporting key business objectives. (Projects assigned to the Senior Director of Administration will have a large quantitative component) + Support the regular and systematic evaluation of the results of assigned departments and report the results to the CAO. + Identify cross-impacts, dependencies , and impediments to progress and develop measures to address them. + Assist business units in identifying inefficiencies and managing risks that would impact service, performance, finance , and budgets. Knowledge, Skills, and Abilities : + Must be able to perform rigorous data analysis and business process assessments to identify and develop optimal business strategies in the four areas in the CAO portfolio. This involves identifying available information (or making recommendations on how to improve it), transforming it into useful data sets, designing appropriate analytics and modeling in order to provide quality information to guide strategic decision-making on a functional level. + Make recommendations for pragmatic business transformation strategies based on these insights and in some cases work with the relevant teams to execute these strategies. + Provide analysis of business strategies through examination of business processes and outcomes. + Ability to o vercome agency and external parties’ reluctance to provide data and insights into business practices. + Must have ability to navigate both public and private sector business worlds. Required Education and Experience: + Bachelor’s Degree. An equivalent combination of education and experience may be considered in place of a degree. Master’s Degree preferred. + A minimum of 5-7 years of progressively responsible experience in consulting, finance, public administration , or other highly analytic disciplines. + A minimum of 2-5 years managerial experience in a large corporate or government organization with responsibility for identifying, analyzing , and implementing new business practices and strategies. + Excellent interpersonal and organizational skills with proven, demonstrated ability to communicate with all levels of an organization. + Critical thinking with the ability to understand, dissect , and analyze large amounts of data and information, and provide sustainable solutions. Capable of challenging the status quo and making recommendations for change. + Strong experience with creating professional presentations and communication for consumption by senior executives. + Demonstrated ability to manage tight delivery timelines. + Experience in managing initiatives across multiple functions. Other Information According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.