The Senior Director (SrD), Corporate Physical Security (CPS) position will lead the critical incident response program, to include management and training of Enterprise and Regional Critical Incident Response Team members. It will also lead efforts to reduce Workplace Violence incidents, including education and reporting requirements. The position will require knowledge and leadership of the Emergency Communications Systems, as well as all aspects of tactical and strategic management of physical security programs. The position will manage an Executive Support Program. The position will report to the Senior Vice President of Corporate Physical Security and will require up to 40% travel.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for Charter Communications regional leadership for all physical security operations.Directs planning for security operations and activities throughout the Region, including physical security, incident management, executive protection, threat assessments/mitigation, cybersecurity risk identification/support, and awareness programs.Develops senior strategic relationships and acts as liaison between Charter Communications and law enforcement agencies, emergency management agencies and leadership at Federal, state and local levels.Develops and implements a proactive, predictive risk strategy combining early identification of significant security risks in the region with a proactive mitigation and ongoing surveillance program.Acts as a leader in all workplace violence responses, with a specific focus on awareness, education and training for the workforce.Directly accountable for meeting financial and operating objectives of security projects and operations within the Region.Cultivates skilled security leaders within the Region by assigning responsibility, managing accountability and providing opportunities for growth.Performs other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAdvanced effective communication skills and a high level of executive presenceComprehensive understanding of the criminal justice system to include federal, state and local criminal statutes and the candidate must have extensive experience managing complex investigationsComprehensive understanding of incident reporting and case managementExtensive experience with progressive security risk management processes and techniques related to physical security, investigations, threat assessment and mitigationUnderstanding of the complexities of software and networking; how the systems work togetherAbility to effectively manage large complex projectsAbility to efficiently manage multiple tasks simultaneously to completionAbility to read and write in English and use mathematic skills accurately to complete daily paperwork Accuracy and attention to detailKnowledge and experience with evidence handling and case building for prosecutionKnowledge of Microsoft Outlook, Word, Excel, and PowerPoint applicationsExperience and/or training in interview/interrogation techniques

Required Education

Bachelor’s degree in area relevant to the security field

Required Related Work Experience and Number of Years

Combined experience managing personnel and process in the military, local law enforcement or corporate security environments - 15

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of Federal, state or local regulations relevant to the company and data privacy affecting telecommunication service (i.e., PCI, CPNI, SOX, HIPAA)Knowledge of the Telecommunications industryWorking knowledge of incident management systemWorking knowledge of physical security equipmentWorking knowledge of enterprise security risk managementWorking knowledge of Charter Communication’s access control system and video management systemWorking knowledge of Charter Communication’s incident management system
Threat assessment/management

Preferred Education

Master’s degree preferred

Certification in related security fields (CPP, PCI, PSP, CFE, CFI)

WORKING CONDITIONS

Office environment

Up to 40% travel required

GSE801 2024-45538 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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