**Who Are We?** Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Experience **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $157,000.00 - $259,200.00 **Target Openings** 1 **What Is the Opportunity?** If you're an experienced strategist and skilled facilitator with a passion for design excellence and business impact, this is an exciting opportunity to shape the future of experience at Travelers. We’d love to hear from you. The Travelers’ Enterprise Experience Design (EXD) team supports end-to-end customer, agent, and employee journeys and other transformational efforts across the Travelers enterprise, focusing on everything from discrete lines of business areas to entire digital ecosystems. We are seeking an exceptional Senior Director in our Design Strategy and Facilitation practice to collaborate with Journey Transformation and D&A counterparts to help drive impactful engagements and deliver exceptional experiences. You should be a strategic thinker, a skilled facilitator, a team builder, and a passionate advocate for both experience excellence and business impact. You should be proficient in designing and facilitating journey transformation workshops, using data and insights to inform strategy, and crafting compelling business stories that resonate with stakeholders and align objectives with human-centered design solutions. You will need to bring a strong blend of strategic facilitation, design thinking expertise as well as a ‘toolbox of methods’ that anchor on the double diamond design process. As a trusted peer, you will partner closely with our enterprise Journey Transformation and D&A teams, executing project work to identify key priority areas across business, experience, and technology perspectives, while championing the audience experience at every touchpoint. As a key leader, you will oversee designers and delivery in our Design Strategy and Facilitation practice and will require a proven track record mentoring and building high-performing teams. We need someone who is adept at building strong relationships with their peer network, working team and business partners. You will also need to be instrumental in helping to evolve the practice and offering as we look toward our future to develop emerging capabilities. In addition to Transformation, you will also partner with our cross line of business XD Leadership group, Enterprise XD Standards and Operations groups to mature and evolve our practice towards our target state. **What Will You Do?** + Act as player/coach, and consistently deliver and manage team high-quality work within identified timelines, ensuring reliability and excellence in execution. + Plan and successfully run design thinking workshops with business, users, product owners, and tech team members + Work alongside our research teams and plan and support user research (qualitative and quantitative) to identify and understand the target user pain points, and needs. + Integrate data and business insights into the design processes to optimize outcomes and support decision-making. + Communicate findings and recommendations through compelling slide decks that may also include narratives, customer journey maps, service blueprints etc. + Demonstrate depth in utilizing various double diamond design thinking methods and champion human-centered design practices across the organization, fostering a culture of innovation and user-focused thinking. + Build and manage high-performing teams, driving professional growth and ensuring design capabilities meet business needs. + Partner with business unit XD leaders to elevate capabilities and continue to evolve our enterprise. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + A passion for storytelling that connects design impact to business outcomes. + Expertise in facilitating cross-functional journey and design strategy workshops that drive transformation. + A strong blend of business acumen, design thinking expertise, and leadership capabilities. + Experience in building and mentoring high-performing teams. + The ability to analyze data and insights to inform strategic decision-making. + Strong people leadership experience. ​ **What is a Must Have?** + Bachelor’s degree or its equivalent in work experience. + Ten years of related experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .