At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
This role ensures the success and satisfaction of our valued customers while fostering meaningful relationships within our healthcare system and the medical community across the globe.-Collaborate with cross-functional teams to gather information, create important content, and ensure consistent messaging that aligns with the company's mission and values.
-Drive engagement and understanding among internal stakeholders regarding program updates, success stories, and industry developments.
-Collaborate with internal teams to organize and promote educational and scientific events, ensuring their effectiveness in promoting clinical excellence and fostering collaboration among healthcare providers and subject matter experts. <
-Proactively help build field teams and nurture relationships with medical providers, hospitals, clinics, and other healthcare organizations within Canada, Bermuda, and LATAM regions.
-Collaborate with the business development and operations teams to negotiate partnership agreements and ensure mutually beneficial outcomes.
-Facilitates collaboration across various teams internal to the International Patient Services department in close coordination with hospital-based operations.
-Oversees the department’s relationship with other key groups within the MGB System.
-Supports MGB-wide initiatives for cross-entity collaborations, building relationships and trust inter-organizationally at both the MGB and hospital levels, and developing collaboration standards and best practices.
Qualifications
Education
Bachelor's Degree Healthcare Management required.
Business Development, Sales and or Communications preferred
Experience
Experience in a similar role within the healthcare industry, preferably in an international setting 8-10+ years required
Knowledge, Skills and Abilities
Quality: Creates high-quality work products appropriate for audiences consisting of MGB and hospital-based senior leadership and/or external clients. Demonstrates exceptional organizational skills and attention to detail.
Integrity: Demonstrates reliability and impeccable integrity, with a focus on the accomplishment of departmental and institutional goals in alignment with our mission.
Diplomacy: Ability to manage and navigate sensitive inter-departmental and inter-organizational politics.
Problem-Solving: Demonstrates exceptional critical thinking and problem-solving skills in both a technical and interpersonal capacity.
Communication: Possesses excellent written and verbal communication skills. Demonstrates an ability to communicate and present work appropriately to diverse audiences.
Judgment: Demonstrates sound judgment and decision-making capabilities; knows when and to whom to escalate problems as needed.
Additional Job Details (if applicable)
Hybrid position requires business meetings at MGB sites and international / domestic travel required that business needs dictates.
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.