At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality.

For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Sr. Director, Reliability. This individual should be a dynamic professional, with a strategic view of reliability and its importance and impact on a company’s performance, who is looking for a rewarding future in one of today’s most exciting technologies.  This leader will be responsible for directing the reliability engineering group and cross functional engineering efforts to implement design for Reliability into new product development as well as to drive continuous improvement of fuel cell technology to improve reliability and life and to minimize degradation.  This role is the most senior reliability role in Bloom and will be the primary person to represent Bloom’s reliability practices and performance in customer facing meetings.  This leader will ensure a continuous focus on meeting customer expectations and driving reduction of service costs via system and part reliability and life improvements.

Location: This role will be based in San Jose, CA. It is a fully on-site, in office role.

Role and Responsibilities:

Product Development

·       Primary sponsor of overall Bloom product reliability; is responsible to ensure the highest level of reliability for Bloom’s products from initial design to end of life in the field.  Ensures that reliability cost models are comparable from generation to generation to allow performance and life reliability metrics are pure.  Acts as a partner to Sales, Service, Engineering, and others to manage risk profile of new products with time to market and cost of support.

·       Critical problem solving; leads significant customer issues to successful resolution through cross-functional teams and represents Bloom to the customer in executive meetings.

·       Lead team in defining and implementing processes to assure the performance, reliability and availability of new fuel cell systems development [Design for Reliability (DFR), Design for Six Sigma (DFSS)]

o    Support creation of System level DFMEAs and mitigation plans to address high risk items.

o    Work with product development teams to develop system and component test plans to validate performance, quality & reliability.

o    Support the development of advanced HALT and ALT fuel cell and hot box tests to accelerate the validation of product changes and to evaluate the effects on product durability and reliability.

o    Development of fault injection test plans to evaluate the system performance to detect and manage faults and failures effectively while protecting the system from damage. 

o    Track progress to retire risks identified through program phase gate execution and provide direction on acceptance of phase gate closure or not.

o    Monitor and evaluate system performance for Beta systems operating in customer sites.

·       Direct and mentor reliability team members to participate as core members of product development teams to assure full attention is given and processes are in place to design and release highly reliable fuel cell products.

·       Evaluate and provide qualification plan guidance and approval for cost reduction projects to assure there will be no adverse impact on product reliability or life.

·       Lead reliability aspects of all Configuration Control Boards.

Reliability and Availability Modeling

·       Development of Reliability Block Diagrams (RBDs) and resulting reliability models to roll up system reliability projections and to allocate reliability goals from systems level to components.

·       Support site-specific modeling of reliability and availability for Microgrid sites.

·       Creation of product degradation models to predict fleet reliability life, and availability performance for use to model field service costs over extended contract terms.

Field Reliability Analysis, Root Cause & Improvement

·       Utilize predictive, proactive, and AI tools to analyze the fleet, predict trends of product deterioration to optimize fleet performance through quick reaction.

·       Maintain reliability goals and metrics for existing and new products to report regularly on progress to reach product reliability and availability objectives.

·       Lead systems and component reliability analysis to monitor continuous improvement efforts and to identify top priorities for reliability improvement efforts.

·       Lead or support root cause analysis of field failures and design improvements using Six Sigma, 8 Disciplines (8D) or other disciplined methods.

·       Act as the field services champion for all matters related to reliability and fuel cell life.

Customer Field Reliability Analysis, Root Cause & Improvement

·       Act as Subject Matter Expert in all customer facing interactions that require a reliability input

·       Provide all reliability and availability modelling and reporting to support the National and International Sales process.

·       Must build a strong relationship with the CTO, Vice Presidents and Directors of Engineering.

·       Act as a critical member of the change board to review all product changes related to reliability.

Skills and Experience:

·       MS in Engineering or Physics discipline, PhD preferred, with minimum 15 years of reliability engineering experience. 

·       Proven track record in leading product reliability efforts for complex systems development.

·       Experience leading engineering and cross-functional product development teams.

·       Experience developing accelerated life and HALT test plans to evaluate the robustness of electrical and mechanical components.

·       Extensive experience in the application of reliability methods including DFMEA, Fault Tree Analysis (FTA), Reliability Block Diagrams (RBD), System Reliability Modelling, Markov Modelling, Monte Carlo Analysis, Weibull and other reliability Distribution Modeling.

·       Knowledge of fuel cell or other alternative energy products a plus.

·       Strong PC and data analysis skills with specific experience using JMP, Minitab or other statistical analysis applications.

·       Systems engineering and test skills in development of complex systems desired.

·       Exceptional communication skills, both written and verbal, including executive presentations.

·       Experience leading cross-functional teams in the solution of complex issues.

About Bloom Energy:

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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