Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Director

Job Description & Summary

The Senior Director, Resource Management, who is part of HC, is responsible for providing thought leadership, excellence in delivery of resource management strategy, and oversight to the resource management team regarding the execution of related people strategies and initiatives for the Firm. A critical success factor for this role is the relationships developed with the business leaders and the HC leadership team to be able to effectively deliver the resource management elements of the people strategy across the country.



Reporting to the Human Capital Leader, the Senior Director, Resource Management is part of the extended HC National Leadership team which, in partnership with the business, sets and delivers on the overall strategic people agenda for the Firm. This role provides Resource Management leadership to all lines of service to the degree that best meets the needs of each line of service from a business perspective.

Meaningful work you’ll be part of 

As Senior Director, Resource Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Strategy 

With an understanding of each LoS business strategy, lead the RM function to deliver higher value against agreed upon KPIs; deliver an elevated employee experience that increases retention; and, ensure deployment that incorporates skills and goals in addition to availability.

Collaborate with the business and develop resourcing strategies that are agile and aligned to delivering on our markets/client delivery strategy.

Provide input into firm-wide people strategies and programs working closely with the HC Leadership team. 

Work collaboratively with the various Centres of Expertise (CoEs), providing input, guidance and advice relevant to firm-wide success overall.

Maintain strong working relationships with relevant business leadership People Experience Leaders, LoS Leaders, HC team, and other key contacts throughout the firm both within Canada and our network.

Lead the overall RM transformation in alignment with the HC and IFS transformation strategy, including use of acceleration centers and automated service delivery.

Work with other RM leaders across the network globally to ensure that Canada is leading and partnering in the advancement of RM technologies and procedure best practices. 

Team Leadership 

Drive high engagement within the National Resource Management team by leading, motivating and coaching a team of resource management professionals.

Provide development and leadership coaching to all senior members of National RM team who are direct reports.

Collaborate regularly with RM leadership team to ensure consistent application and sharing of knowledge related to HC strategy, policies and programs.

 

Operations 

Be the point of escalation for firm-wide resourcing challenges and opportunities.

Oversee firm-wide resource mobility and collaborating with stakeholders to provide opportunities to meet both business and staff development needs.

Support business requirements for financial reporting and metrics related to headcount, productivity, availability/capacity, and workloads. Lead the RM teams in usage of tools to support business needs.

Lead the Tools and Technology team and ensure alignment to overall HC Tech roadmap.

Prepare and monitor National RM team budget. Provide creative solutions for RM team structure to align with changes in business models.

Experiences and skills you’ll use to solve

The Senior Director, Resource Management must possess and be able to demonstrate: 

Undergraduate degree specializing in Human Resources or Business Administration and/or a CPA-CA designation

Deep expertise in resource management and resource management related people strategies and protocols with additional depth and breadth of knowledge of the Firm’s business and strategic people priorities

Experience as a strong coach for their team by ensuring an understanding, commitment and thought leadership approach to all people activities

Strategic and innovative thinker with problem solving skills, including ability to understand financial impact of choices

Ability to translate business requirements/needs into actions

Strong Project Management Skills

Strong communication ability (written / verbal)

Strategic thinking skills with strong problem-solving skills, including the ability to understand financial impact of recommendations

Ability to build relationships and the ability to navigate effectively in a matrix organization/partnership structure

Excellent judgment; has a broad view and good common sense

A strong leadership image, impeccable ethical standards and integrity, objectivity, confidence and dedication

Calm under pressure

Intermediate to advanced excel skills

Bilingualism – French and English (would be an asset)

Experience in a series of progressive roles, ideally within a professional services firm

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Co-Creation, Communication, Conducting Research, Cost Analysis, Creativity, Data Analysis, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Data Visualization, Demand Forecasting, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Policies, Human Resources (HR) Transformation, Human Resources Information System (HRIS), Inclusion, Industry Trend Analysis, Influence {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.