Position: Sr. Director, Sales Strategy & Operations

Location/Region: Port Chester, NY / Remote

ABOUT THE SHADE STORE®

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.

THE POSITION:

The Senior Director of Sales Strategy and Operations is responsible for ensuring the growth and ongoing success of our sales initiatives through leading collaborative efforts with cross-functional teams and ensuring operational excellence in areas such as staffing, store operations, and sales support. You'll actively monitor performance, improve processes, solve problems, and seize opportunities to strengthen our company. By aligning operational objectives and results with our strategic initiatives, you'll help us achieve our goals of being the go-to destination of window treatments.

RESPONSIBILITIES:

Strategize, scope and execute comprehensive business strategies with a focus on optimizing sales and profitability performance to meet customer and financial objectives Partner with VP of Field Sales to develop and support sales strategies, system and process improvements to streamline sales and design consultant processes Oversee our Expert Product Support team including sales quoting, measure, install and home automation virtual support teams, integrating continuous improvement approaches to improve the customer experience Establish and monitor internal key performance indicators (KPIs) to drive accountability within field and support teams Work with other leaders to plan budgets, forecast resources, and allocate funds effectively Integrate all major operating functions of the business to ensure everyone is aligned to achieving the same goals, coordinating with business leaders to ensure operational compliance Partner with marketing to support brand messaging, promotional calendar alignment and customer collateral to further drive sales performance and brand alignment Provide leadership, accountability, and mentorship to the Sales and Showroom Operations team Foster a strong, cohesive, and supportive team environment that encourages collaboration and success. Partner with the data insights team to scope and analyze data to identify key areas for improvement, optimizing operational efficiency through strategic planning Support training and retention initiatives that drive business value and support career progression

YOUR EXPERTISE:

10+ years of Sales Operations experience Strong people leader, who can attract, inspire and drive high performers An operational executor, who understands the importance of customer relationships and best in-class sales practices • Pro-active problem solving mentality, who can identify and drive opportunities for change A critical focus on cross functional partnerships, developing alignment and relationships across the business

WHY WORK AT THE SHADE STORE®

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

Competitive salary Medical Benefits 401k with Company Match Up to $100k Life Insurance & Short-Term Disability (Employer Paid) Legal and Pet Insurance Plans Employee Assistance Program Product Discount 

THE SHADE STORE offer is contingent upon:

 Successful completion of reference and background checks Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

ABOUT US: Visit our website at https://www.theshadestore.com/corporate-info/careers to learn more about The Shade Store and our career opportunities.

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.