The Business Unit Continuous Improvement Manager plays a critical role in leading process improvement initiatives and operations analysis. This job manages a team of experienced professionals that provide Continuous Improvement expertise and consultation to assigned business units. This job leads the execution of key divisional, departmental or cross-functional continuous improvement initiatives ensuring that clear targets, goals and expectations are established, communicated and executed.

Key Responsibilities and DutiesDirects process improvement and continuous improvement analysis to ensure procedures are in place to identify potential upgrades that would be ideal for business unit goals.\nApproves opportunities for processing operational improvements by analyzing current operations, reviewing cost/benefit analysis and business cases.\nLiaises with functional leadership teams across the organization to determine needs for business improvements and to strategize possible business solutions.\nSupervises the development of business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.\nRecommends process enhancements that would improve operating efficiencies and cost effectiveness within the organization.\nCoordinates with key business owners and partners for the delivery of results and establishment of a culture of Continuous Improvement (e.g. customer insights idea generation, change management, communications, etc.).\nManages performance of the direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of continuous improvement projects and engagement, motivation and development of team.\nEnsures proper training and documentation is provided on Continuous Improvement action plans within the organization.\nWorks with functional leadership teams to ensure that the transition to new programs and implemented solutions is smooth and effective.Educational RequirementsBachelor's Degree Required Work Experience5+ Years Required; 7+ Years PreferredPhysical RequirementsPhysical Requirements: Sedentary Work
Career Level
9PL

The Sr. Director, Strategic Platform Execution will work on the Process Transformation team within Wealth Business Enablement, providing process design, management and analysis expertise, partnering across Wealth Chief Operating Office (COO),  Wealth Distribution and Technology organizations. They will be responsible for designing future state processes, consulting on strategic roadmap creation, partnering on the development and deployment of the technology solutions and provide oversight on day to day decision making related to project execution.

Leads large-scale, strategic initiatives to deepen business integration and optimize resources to best serve our clients.

Communicate, influence, collaborate and gain consensus with key partners around the future state process and customer journeys applying strategic goals and objectives.

With the Business Owners, shape goals for outcomes and prioritizing / sequencing the deliverables to achieve desired outcomes.

Champion constant improvement of the end to end process in a way consistent with the TIAA goals, mission, vision, and values.

Manages performance of the direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of continuous improvement projects and engagement, motivation and development of team.

Required Experience

Minimum of 5 years’ experience in Financial Services

 

Preferred Experience

7+ years’ experience in Financial Services

Bachelor’s Degree

Experience working on large technology initiatives; specifically, Salesforce is a plus

Utilizing Program/Project Management skills

Experience in Continuous Improvement plans

Experience leading teams

#LI-AB1

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

2025-02-18

Base Pay Range: $131,300/yr. - $195,200/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

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