Compass Digital Who We Are We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We ?rmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions. Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019). Job Summary Compass Digital has a Great Opportunity for a full time Charlotte, NC based role for an experienced and dynamic Senior Director of Technology Delivery. This highly visible position in our Digital Operations Organization will assume management of a team of delivery managers responsible for delivering retail technology solutions into our B&I and Higher Ed division. Projects consist of the implementation of front of house retail solutions - including point of sale, kiosks, digital signage, and e-commerce solutions. The ideal candidate will lead our delivery organization, combining strong project management expertise with the ability to inspire and cultivate a positive, high-performance culture. This role requires strategic vision, exceptional leadership skills, and a hands-on approach to driving successful project outcomes across various technology initiatives. Key Responsibilities Culture Champion: + Passion: Lead change with enthusiasm, demonstrating a deep commitment to our projects and the commercial impact they have on the organization. + Adventure: Encourage and lead calculated risks, challenging the status quo to cultivate innovation and lead transformative change within the organization. + Trust: Build and maintain trust across all levels, from junior team members to senior leadership, ensuring open communication and collaboration. Leadership and Strategy: + Collaborate with senior leadership to ensure project priorities support business objectives, and drive innovative initiatives that enable speed at scale + Lead and inspire a team of project managers - promoting a culture of accountability, collaboration, and service excellence + Assess the team’s skills and identify gaps for training and development, while also recruiting and retaining top talent + Champion deep cross-functional collaboration, acting as a bridge between various internal teams, operations, and external vendor partners to ensure alignment and avoid silos + Partner with our Vendor Strategy Office for strategic oversight and monitoring of vendor relationships and performance Project Oversight and Execution: + Oversee all aspects of project delivery lifecycle, ensuring that projects are not only completed on time, within scope, and within budget but with the highest level of service excellence and quality. + Provide strategic guidance on project planning, risk management, and work distribution / resource allocation, ensuring alignment with organizational goals. + Develop and maintain strong relationships with vendor partners to ensure mutual accountability and swift resolution of risks and issues, while creating contingency plans to mitigate vendor risks and ensure continuity in the event of vendor failure. + Cultivate strong relationships and serve as a trusted advisor and escalation point to our business partners; focusing on client needs, customer satisfaction, and ensuring our services consistently deliver value. + Continuously refine and enhance project management processes to improve speed, efficiency and quality. + Regularly review project outcomes and adjust processes and/or strategies to optimize performance, using data-driven insights to identify inefficiencies + Implement best practices and encourage innovative approaches to problem-solving. Job Qualifications + 10+ years of experience in project management or technology delivery, with 5+ years in leadership roles. + Proven success in leading teams in a fast-paced, technology-driven environment. + Solid understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Smartsheets, MS Dynamics); PMP Certification required. + Experience leading vendor relationships and ensuring strategic alignment of vendor deliverables with organizational goals + Outstanding interpersonal and communication skills, with the ability to build trust and influence at all levels. + Passionate about encouraging a positive organizational culture and developing high-performing teams. + Experience in hardware, software, or technology deployment is a strong plus. Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_CorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1398099 Compass Digital MARY DICKSON