Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! As a Senior Director, Transportation within ModivCare, you will serve as an integral day-to-day leader for clients. You will manage and measure their success, defined as overall contract profitability, portfolio expansion and retention. It will be your goal to increase revenue, while working with COE partners in the organization to ensure cost-effective execution of contracts. You will nurture longstanding client partnerships and build strong, high-performing account teams. Additionally, this candidate will contribute to the business development goals of the company and have a keen understanding of how to implement growth strategies within the regulations of the healthcare and government space. This leader will be accountable for driving the customer perspective throughout the organization. You will... + Manage multiple client relationships with grace and provide a high level of service to clients + Grow direct mid-level client relationships as well as senior-level relationships, identify organic and new growth opportunities (value added benefits, etc.) + Oversee management of multiple NEMT programs, ensuring best practices while maintaining a high level of quality control; is able to lead creation of strategic plans and verbally present to the client + Guide strategy for expansion business program development; lead overall portfolio expansion business proposal development and presentations for all customer facing interactions + Effectively manage a team of individuals of varying levels and guide their professional growth; + Oversee performance review and development process of team on a timely basis + Manage account financials including membership and revenue projections, profitability expectations + Ensure the full team is consistently delivering best-in-class deliverables and distinguishable client service to achieve superior client retention results + Ensure that there is never a gap in service for any client in partnership with COE teams + Willing to adjust in-progress planned program/SOW to better meet client needs + Knowledgeable of competitors and can position Modivcare as the competitive leader + Handle “tough” conversations with clients gracefully to preserve Modivcare products and profitability + Handle 'tough' conversations with staff and clients gracefully and with dignity + Own the Customer Experience (loyalty, satisfaction and retention) We are interested in speaking to individuals with the following... + Minimum of a BA required in Management and/or leadership or other business related fields i.e.; Finance, Healthcare, etc. + Minimum 7 years leadership experience – at least 1 year of Senior Leadership experience + Demonstrated expertise in managing complex clients + Demonstrated expertise in managing teams across multiple locations + NEMT experience strongly preferred + Experience with the mathematical calculations needed to determine profitability, utilization, etc. + Proven experience supervising and monitoring the delivery of contractual service metrics + Extensive knowledge of budget and cost analysis + Proven ability to identify trends and implement change + Culture champion, proven ability to create a highly engaged workforce with high satisfaction scores + Successfully achieve desired results in a matrix service model and lead through influence + Advanced Excel skills preferred (VLOOKUP, MATCH, IFISERROR, Calculation formulas, etc.) Salary: $133,300 - $179,900 annually This role is bonus eligible based on individual and company performance. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: + Medical, Dental, and Vision insurance + Employer Paid Basic Life Insurance and AD&D + Voluntary Life Insurance (Employee/Spouse/Child) + Health Care and Dependent Care Flexible Spending Accounts + Pre-Tax and Post --Tax Commuter and Parking Benefits + 401(k) Retirement Savings Plan with Company Match + Paid Time Off + Paid Parental Leave + Short-Term and Long-Term Disability + Tuition Reimbursement + Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. + EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance) + Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled + We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes. Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform. Not finding the right fit? 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