Our Mission at Fogo de Chão is to provide an extraordinary dining experience by delivering exceptional food and service to our guests.  All Team Members are accountable to display Teamwork, Integrity, and Excellence in all aspects of their employment, create an extraordinary experience for our guests, and uphold our Brand Pillars. 

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Develop a comprehensive plan to generate revenue from off-premise services, outlining strategies, targets, and action steps for achieving financial goals.Work closely with Operations to ensure that team members have the necessary skills, tools, and resources required to deliver exceptional off-premise services.Partner with Marketing leadership to build effective strategies to grow consumer awareness of the off-premise offering (with existing and new consumer segments)Conduct ongoing cost analysis for all programs and initiatives, analyzing expenses and providing insights to inform decision-making and optimize financial outcomes.Continuously evaluate the competitive environment, staying informed about industry trends, and make necessary adjustments to the sales program to remain competitive and responsive to evolving consumer demands.Implement measures to monitor and maintain high levels of guest satisfaction in off-premise channels, addressing any issues or concerns that may arise.Generate sales reports, conduct in-depth analysis of sales trends, and effectively communicate findings to the Finance department.Develop a comprehensive Concierge Center test strategy to enhance the guest experience from the initial call to our restaurants.Establish metrics and performance indicators for the concierge center to ensure that all incoming calls are promptly answered and handled effectively.Monitor and analyze performance metrics to assess the efficiency and effectiveness of the concierge center, making data-driven decisions for improvements.Design and implement training programs for the Concierge team members, equipping them with the necessary skills and knowledge to provide exceptional service.Collaborate with cross-functional teams, including restaurant operations, to streamline and optimize the concierge center processes.Stay updated with industry trends and advancements in concierge services, incorporating relevant innovations into the center's operations.Maintain open communication channels with guests and internal stakeholders to address inquiries, concerns, and feedback regarding the concierge services.

Competencies

Visioning – Identify long-term goals and champion the implementation of different or alternative ideas.In-Depth Problem Solving & Analysis – Solve difficult problems through careful and systematic evaluation of information, possible alternative and consequences.Championing Change – Take action to support and implement change initiates effectively.Driving for Results – Challenge and push the organization and yourself to excel and achieve.Influencing & Persuading – Convince others to adopt a course of action.Managing Others – Direct and lead others to accomplish organizational goals and objectives.Organizational Savvy – Recognize and understand organizational politics and work within organizational dynamics to accomplish objectives.Business Acumen – Understand general business and financial concepts, understand the company’s business, and use both general and specific knowledge to be effective.Integrity – Uphold a high standard of fairness and ethics in everyday words and actions.Courage of Convictions – Have the personal courage to address difficult issues in the face of opposition.Presentation Skills – Have the skills to effectively communicate to an audience in a formal setting.Continuous Learning – Strive to expand knowledge and refine skills through education and training. Inspire others to develop and refine knowledge and skills relevant to your work.

Education, Experience & Travel Required

Bachelor’s degree requiredMinimum of 10 years of experience in hospitality/restaurant or sales/catering industry including experience in leadership roles.Executive presence and ability to influence at senior levelsExcellent presentation and public speaking capabilityStrong project management skillsExpert in prospecting and account management sales strategiesStrong financial analysis acumen required with the ability to interpret results and apply learningsBudget management experience.Up to 30% travel, especially during implementation and rollouts.

Computer Skills

High Proficiency in Microsoft Office, especially PowerPoint, Excel, Word and Outlook.

Physical Demands

The employee must frequently lift and/or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.

Compensation

Commensurate with experience and qualifications.