As the Senior Director - Technology Support Services (TSS ), you will provide vision and direction in planning and delivering technology services that have a direct impact on the Wesco-wide user experience, across all locations in the region. You will provide leadership and technical guidance for the Technology Support Services teams. You will report to the Vice President for Technology Support Services. 

Responsibilities:

Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.  Manage a team of experienced technical professional, managers, and Directors while themselves are providing technical expertise to internal and external customers.  Responsible for setting and ensuring measurable annual individual performance objectives for their direct reports and teams. Maintain reporting of key performance indicators (KPI), analysis of KPI’s and reporting to senior management. Develop, review, and approve customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Contribute to the development and execution of enterprise-wide Technology strategy and ensures its alignment with Wesco goals. Liaise with VP TSS, Directing Staff & HR to shape organization and future strategy for growth to support business requirements. Develop succession planning & talent management strategies for the organization. Coach & mentor a team of manager level employees. Communicate with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs. Deliver presentations to ‘C suite’ level and at industry events / tradeshows. Develop & maintain relationships with Tier 1 vendor partners at senior technical level. Foster an environment that promotes proactive problem solving among Technology Support Services staff. Oversee and collaborate with other Technology staff to provide consistency of services and implementation of best practices.

Qualifications:

Commensurate years of technical experience required; Bachelor’s Degree – Engineering or IT preferred 15+ years of experience in the technical field of expertise in design, implementation and/or commissioning 5 years of experience leading a team of at least 6 direct reports including Manager Level Employees  Customer-centric mindset Strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint Strong leadership skills and the ability to make decisions within the designated area of responsibility Experienced public speaker with strong presentation skills at 'C Suite' AutoCAD 2D or iBwave or JVSG preferred BICSI RCDD and OSP, NTS, or DCDC preferred Microsoft Visio proficiency preferred Ability to travel up to 25%

 

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.