About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $20.90 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to prevent and limit loss to the bank on a variety of consumer card products.  This role will handle incoming customer calls and questions regarding debit, credit, and corporation cards and setup and provide maintenance related to Commerce Bank consumer card products.

Essential Functions

Review account activities, provide reporting and product changes

Minimize risk and comply with Visa, MasterCard, and federal regulations

Work within several email boxes and various systems to respond to customer inquiries 

Provide high touch customer service that reflects empathy and a positive attitude when responding to customer’s questions and requests via phone/email

Adhere to all internal controls to mitigate negative impact

Serve as a backup to other positions in the department

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Ability to meet deadlines

Strong analytical, initiative, independent thinking and problem-solving skills

Strong organizational and time management skills

Good customer service skills

Knowledge of Association and Federal Regulations preferred

Must be able to work independently and escalate issues as appropriate.  Since some problems will need to be escalated, this position will work closely with internal partners to resolve these issues, keeping management informed of any unusual situations. 

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Strong level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

Bachelor’s degree in Business, Finance or Accounting or equivalent combination of education and experience

3+ year banking operations experience required

Credit debit card experience preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Senior Electronic Services Specialist - Bankcard job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $24.00 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut, Kansas City, Missouri 64106

Time Type:

Full time