At Amazon Web Services (AWS), we’re hiring an Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers, manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

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Key job responsibilities
- You manage the lifecycle of large and/or complex engagements and own, lead, and shape engagements to deliver business outcomes and establish capabilities/practices to improve delivery quality.
- You demonstrate understanding of various relevant technologies, AWS offerings (e.g. ProServe offerings), AWS partner eco-systems (solutions, products, and delivery capabilities) and their application.
- You define and share EM best practices across teams and lead collaboration across diverse groups. You mentor others on EM best practices.
- You develop new capabilities to remove delivery obstacles. You create new assets, enhance assets, and promote their adoption. You contribute to the creation of new capabilities (e.g., tools, delivery kits, best practices) to promote delivery efficiency and delivery quality.
- You anticipate and mitigate risks and stakeholder challenges; you are escalated to and drive resolution.
- You use judgement to guide technology and business trade-offs and guide customers to a scalable and long-term solution.
- You are able to articulate framework perspectives and phases; you educate others on them. You also mentor others to employ AWS engagement delivery best practices.
- You are able to lead customers to define and expand on business strategy and outcomes.
- You provide technical assessments and feedback for promotions.

About the team
Engagement Managers aim to establish long-term strategic relationships with clients who require Professional Services by leading important projects (or groups of projects) with an overall perspective to extract the final business outcomes based on their business issues. In order to achieve this, Engagement Managers focus on outcomes rather than outputs and strive to transition from traditional Waterfall development to Agile development, enabling us to flexibly adapt to changing situations. In practice, Engagement Managers endeavor to build relationships with clients and manage their expectations while serving as a Product Owner to effectively communicate their needs to implementation and development teams. Engagement Managers also pay close attention to obtain feedback from each stakeholder and strive to maintain delivery quality. Engagement Managers manage these activities with appropriate governance and take action, such as escalating to each stakeholder promptly, if there are signs of risk, in order to maintain quality.