POSITION SUMMARY:
The Senior Engineer, Casino Systems will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He/she will perform daily application support, new project implementation and life cycle management of casino systems.
PRIMARY RESPONSIBILITIES:
1. Maintains and provides L2 shared services support for complex enterprise based casino systems across all MCE properties at various geographical locations
2. As a company’s casino systems subject matter expert
3. Proactively reviews the existing knowledge base for enhancement / standardization whenever necessary
4. Performs in-house technical training for L1, L1.5 support and other IT staff as required
5. Assures that all tasks assigned to the analysts are performed in a timely complete Manner
6. Identifies potential showstoppers, issues and escalates to management
7. Gathers data needed to populate system profiles, master files and dictionaries for maintenance purposes
8. Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problem
9. Responsible in responding to issues, questions and requests related to the Gaming Systems
10. Performs in-house technical training for other IT staff and end user training as Required
11. Provides assistance to junior staff on project related tasks such as prioritization and trouble shooting
12. Responsible for routine communication to vendors, users, department heads and project team members on issues, project status, software enhancements and fixes
QUALIFICATIONS:
I. Experience
1. 1-2 years of relevant Casino industry experience required
2. Must possess working experience with slot systems
3. Exposure to Casino and Hotel integration required
4. Implementation, business process re-engineering, solution design, customization, integration, and/or support of Casino Application systems
II. Education
Bachelor's Degree or equivalent relevant qualifications
III. Skills / Competencies
1. Able to monitor and assessing the overall operational effectiveness of the project output to ensure that expectations in terms of timeline, quality assurance and performance are met
2. Good working knowledge of the processes and procedures that will be in use and how these relate to the operation of IT Systems within the Casino
3. Good interpersonal skills
4. Self-motivated and able to work under pressure
5. Good problem solving and decision making skills to identify and resolve priority issues
6. Able to communicate with all level of users
7. Possess good leadership skills and have experience in 24x7 large operations support environment