Job Description NYCHA IT Infrastructure and Operations (I&O) unit serves as the backbone of the Information Technology division. The unit ensures the Housing Authority has a strong, stable and secure technology environment that enables the business to deliver services to New Yorkers effectively and efficiently. I&O strives to use innovative ideas to optimize and manage its environment, implementing industry standard best practices and automated processes. The Systems Engineering team within I&O unit is responsible for supporting heterogenous systems (including UNIX, Linux, Windows, IBMi, virtualization, automation & cloud environments), improve system reliability and increase operational efficiencies. Reporting to the IT Systems Engineering Team in the I&O unit, the Windows systems engineer is responsible for systems design, planning, installation, operations, maintenance, and upgrades to Windows systems in physical, virtual and cloud environments. The I&O team seeks a highly motivated individual with the following specifications to lead the ongoing modernization of our critical Windows infrastructure. Responsibilities will include, but are not limited to the following: - Oversee a team of Windows and End User Computing engineers. - Serve as a lead Windows systems engineer providing technical services related to system installation, configuration, administration and ongoing maintenance of Windows infrastructure. - Perform Windows OS and VM administration on VMware vSphere, Azure cloud and virtual desktop infrastructure environments. - Perform OS upgrades, patching, break fix, change management and automation of repetitive tasks using power shell or other scripting language. - Perform proactive monitoring of the environment and respond to Windows systems alerts and incidents and ensure that issues are handled in timely manner. - Maintain operations and software configuration management platforms. - Provide reporting on system resource utilization and alerting for capacity planning and trend analysis. - Provide user and technical support services supporting server, application and database migrations, high availability, disaster recovery and business continuity efforts. - Develop, maintain, and enforce Windows systems best practices, standards, and policies to improve system availability and operational efficiencies. - Collaborate closely with cross-functional teams, including network engineers, security specialists, Application and Database administrators on tasks and projects ensuring seamless integration of solutions. - Analyze, develop, and recommend plans and solutions to operational, management and business critical infrastructure services including hardware and software activities and associated problems, and utilize effective leadership skills to implement such plans and recommendations. NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Certified IT Administrator (LAN / WAN) to be considered. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Additional Information 1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE. 2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 3. NYCHA residents are encouraged to apply. Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. Qualifications Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following: 1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or 2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or 3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above. Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.