Job Summary

Supervise the Order Administrators of Trade Orders to ensure that customer orders are handled to meet the customer request date and expedite when needed. Under the direction of the Manager, implements systems and processes to achieve goals while providing development opportunities to our team members. Responsible for handling all aspects of Sales Order Management of certain customers, accounts, and sales region. Own the process to fulfill an order from the time of receiving a customer purchase order, to the time that we ship complete scope to the customer.  Assist internal and external customers with activities related to order processing and fulfilment. 

In This Role, Your Responsibilities Will Be:

Trade SOM Supervisor:

Lead the Trade SOM team to forecast / achieve monthly Sales targets. Commit to continuous improvement for Key Performance Indicators including RDSL / PDSL, Backlog reduction. Conduct daily review meetings to Identify challenges / issues team are facing and provide solutions to resolve as well as set direction for prioritization of the day Be open minded and proactively seek for process improvement via simplification and or automation.

SOM Responsibility of Region:

Receive and review customer purchase orders. Review Sales Order entered in the system is in accordance with PO and agreement with customer on technical / commercial terms and conditions. Acknowledge the Order to Customer with Promised date. Initiate proactive communication with customer regarding the order status, resolve to get any missing information from customer, co-ordinate with internal departments to release the order for scheduling. Function as the primary contact and coordinator between the customer and factory to resolve any issues.  Supervise the progress of all sales orders and initiate ongoing, and do communication with each customer. Accountable for providing proactive communication to customer at designated key stages of the order execution (Order Scheduling, Order assembly, Inspection notification, Inspection co-ordination, Shipment) Maintain accurate records of all activities related to orders from receipt of the PO to shipment of the products and documentation requested. Run daily backlog and handle hold codes to reduce finished goods in inventory. Ensure compliance with checkpoint procedures, all trade compliance procedures and applicable laws. 

Order Detailing Responsibility:

Responsible for creating BOM for the assembly in Oracle. Co-ordinate with Engineering team for new part number for specials to complete the BOM within the Turn-Around-Time to meet the customer requests referring to Engineering Standards, Datasheets, Tools etc., Re-use the part codes in Inventory to reduce the lead time of the assembly to customer as well as reduce the un-allocated inventory. Support factory on product related query during the manufacturing / assembly. Always enforce Emerson Ethics and Values.

Who You Are:

You provide clear direction and accountabilities. You provide appropriate guidance and direction based on people’s capabilities. You quickly and conclusively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach. 

For This Role, You Will Need:

Degree or equivalent experience in Engineering with Customer Order Management, Project Management, Order Detailing, Order Administration with total experience of 10 to 14 years High level of integrity & trust Good command on MS Office (Excel, Word, PowerPoint, and Outlook) Good communications, negotiation, Interpersonal and people leadership skills. Good understanding on Terms and Conditions. Familiar with ISO9001 Management System, as well as the requirements of Corporate Safety Management and Occupational Health Management is preferred. Solid prioritizing and organizational skills along with being a self-starter.  Must be able to work well in a close team setting.   

Preferred Qualifications that Set You Apart:

Experience with Oracle or any other ERP will be an added advantage. 

Our Offer to you:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

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