Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Senior Engineer- Change Management to join our ever-evolving ITSM Team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.

What you’ll own

Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process. This allows change to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.Works with all parties to resolve change related scheduling conflicts according to established practices.Employs multiple channels to effectively communicate change to the organization.Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issuesOther related duties are assigned as needed.

Where you’ll own it

You’ll own it in our modern Indore/Bangalore/Pune hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

Strong understanding of ITIL principles and best practicesExcellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processesAbility to work effectively in a fast-paced, dynamic environmentAbility to work independently and prioritize tasks effectively to meet deadlinesStrong analytical, problem-solving skills and attention to detailProficiency in the ServiceNow platform and experience in designing and implementing workflows

Added bonus if you have

Certification in ITIL v3/4Certification in ServiceNow

Worldpay Values:

Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.Open - You work across borders, working with your team to achieve your collective goals.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career.

#LI (Susmita Tripathy)

Privacy Statement

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass