Job Summary

Responsible for IT experience of CHRS, I&E, and CHPS business associates and their clients. The Senior Software Engineer (SSE) will ensure that all business applications are meeting published SLAs whether they be SaaS, IaaS, PaaS, or on premise. In addition, SSE will act as the Business’ liaison with CAH Corporate functions including IT, Project Management Office (PMO), and Indirect Procurement. The SSE will be involved with new business application selection and support all business apps through their full lifecycle. Experience supporting different variations of Cloud environments (IaaS, PaaS, SaaS) is critical as well as experience working in a large corporate shared services environment.

You will be in a professional individual contributor role focused on the IT needs of three Business Units (Cardinal Health Regulatory Sciences -CHRS, and Insights & Engagements – I&E, Cardinal Health Packaging Solutions - CHPS).  The role requires a combination of technical lead, business analyst, application vendor management and managed services supervisory skills.

Responsibilities

Overall uptime for all Business applications including SaaS, IaaS, PaaS, and Business specific Desktop appsCompliance with mandated patching schedulesInteract with R&M Team to ensure vendor contract renewals are timely executedEnsure Purchase Orders are submitted and executed for new IT needsEnsure appropriate resiliency provisions are in place and documentedMitigation of app deficiencies identified and tracked in corporate issue tracking systemProvide business analysis to Business Users and Management to address questions related to Business IT applicationsMaintain and Expand application monitoring capabilities for Business ApplicationsCoordination of priority calls and escalations with internal resources and vendorsAdhering to change management processesAct as strategist with responsibility of guiding Business to adopt the most effective IT solutionsDevelop high level business cases and tech refresh charters and implement approved asksEnsure customer onboarding experience meets defined SLAsInteract with Application vendors to ensure compliance with SLAs, conduct Root Cause and Problem Analysis, and coordinate service/product upgrades and changesCoordinate with business, vendor, and computer systems validation team Regulatory Validation for Business Apps as requiredContinually assess applications for error detection effectiveness and improve monitoring capabilitiesOwnership of updated Business Technology Landscape diagramsMaintain Resiliency status of Business Apps by updating Resiliency Plans and conducting HA/DR testingExhibits good Customer Relations skills when working with Business Partners (Leaders, Managers and Individual Contributors)Conducts regular cadence business / IT alignment reviewsIs cool under pressure, effectively handling issues, and identifying the right timing and processes for escalationLearns quickly and applies new skills to everyday workHas good general IT background, including SaaS environments, GCP / IaaS, and Desktop environments

Preferred Experience or Certifications

GCP and/or AWSAny SaaS environmentMicrosoft SharePointMicrosoft Server and Desktop OSITIL ProcessesManaged Services

Qualifications

8-12 years of experience, preferredBachelor's degree in related field, or equivalent work experience, preferredExperience in Customer Relations, SaaS environments, GCP and IaaS, PaaS (e.g. Big Query), Microsoft SharePoint, Regulatory Validation (21 CFR Part 11), High Availability and Disaster Recovery preferredExperience in ITIL processes – especially Change Control, Problem Solving skills, Windows Server OS, Windows Desktop OS, General TCP/IP Networks preferred

What is expected of you and others at this level

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projectsParticipates in the development of policies and procedures to achieve specific goalsRecommends new practices, processes, metrics, or modelsWorks on or may lead complex projects of large scopeProjects may have significant and long-term impactProvides solutions which may set precedentIndependently determines method for completion of new projectsReceives guidance on overall project objectivesActs as a mentor to less experienced colleagues

Anticipated salary range: $119,800 - $171,100

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 09/30/2024

*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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