Responsibilities

Contributes to the development of technical designs, policies, and standards for GBS Workplace Technology servicesImplementation of Microsoft Office 365 technologies, supporting technologies and migrations of business acquisitions and divestituresProvides specialist guidance and support for other GBS IT teams to ensure the service is healthy, available and utilized efficientlyFacilitates open communication and discussion between direct colleagues and other teams to support engineering activities and operational support escalations

Qualifications

Bachelor's degree in relevant field (e.g. Information Systems Management) or equivalent experience5+ years of overall experience with Information Technology in a matrixed environment3+ years of work experience in a similar roleExcellent problem-solving and communication skills.Ability to work collaboratively within a global team with members in APAC, EU and North America.Expert Microsoft Office 365 technology skills at a global enterprise scale:TeamsExchange Online and on-premisesPower platform – Power BI, Power Apps, Power AutomateAutomation based on PowerShell, Graph API and Azure Automation runbooksSupporting auxiliary technologies:Microsoft Entra IDOn-premises Active DirectoryWindows 10/11 Endpoint configuration and integrationsMicrosoft Office configuration and integrationsRelevant certifications, either in possession of or demonstrative of skill level:MS-102: Microsoft 365 Administrator ExpertMS-700: Managing Microsoft TeamsPL-900: Power Platform FundamentalsPL-300: Power BI Data Analyst Associate