Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.
The role of a Senior Engineering Manager at Sinch is to drive the success of multiple engineering teams while remaining hands-on and deeply technical. You will manage a team of Engineering Managers and senior engineers while also directly leading one of the core teams. Your mission is to build and scale high-performing teams that develop and operate robust, highly scalable, and distributed cloud-based solutions serving over 50,000 customers and processing 2 billion messages annually.
This role requires a blend of strategic leadership and technical depth. You will shape engineering direction, drive execution excellence, and ensure that teams continuously deliver customer value.
Tech stack: Python, Java, React. Other teams also use GO and Typescript.
Key responsibilities:
Provide technical and strategic leadership across multiple teams while remaining hands-on in technical discussions. Directly manage an engineering team while also coaching and developing Engineering Managers under your leadership. Establish and drive best practices for development, operations, and technical excellence. Ensure teams maintain a healthy balance between delivering new features and addressing technical debt. Support teams in owning, operating, and scaling their services, fostering a culture of operational excellence. Serve as a key stakeholder in defining engineering strategy and roadmaps in collaboration with product managers and senior leadership. Drive continuous improvement through retrospectives and data-driven decision-making. Partner with Engineering Managers, Product Managers, and stakeholders to align team priorities with company objectives. Hire, coach, and mentor engineers and managers, creating a strong engineering culture focused on growth and learning. Support career development through coaching, mentoring, and personal development plans. Be an advocate for engineering excellence, ensuring software is built with performance, scalability, and maintainability in mind.
The successful candidate will have solid software engineering experience with recent technical leadership/management responsibilities. Deep technical knowledge of at least one of the following languages, Python, Java, React. Proven experience with AWS or similar cloud platform providers and utilising infrastructure as code. Experience leading large scale distributed systems, ideally in a SaaS or high scale environment. You have proven ability to drive technical strategy and execution while balancing business and technical needs. Strong coaching and mentoring skills, developing both individual contributors and engineering managers. With the ability to collaborate and influence stakeholders across engineering, product, and executive leadership.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.