Provide technical support for ERP systems.Train end-users on ERP system functionalities.Identify, assess, and assist in the resolution of issues, disputes, and risks in excellence plans and improvement initiatives.Facilitate and guarantee effective communication with end users.Assist in the development of ERP-related policies and procedures.Conduct regular system audits.Provide support for ERP-related projects.Develop and maintain documentation for ERP processes.Perform system upgrades and maintenance.

Requirements:

Bachelor's degree in Computer Engineering, Industrial Engineering, or related fields.3+ years of experience in ERP support or a similar position.Fluency in English.Strong understanding of ERP systems and their functionalities.Strong customer service skills.Proficiency in SQL and other database management tools.Familiarity with business processes in areas such as finance, supply chain, and human resources.