Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures.
Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards.
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Meet with clients to work out the details of their functions.  Escort clients through the property and highlight features of facility as well as available services.