Primary Duties and Responsibilities + Acts as the key liaison between clients and ASM Staff while preplanning and during the event + Hires, trains and schedules Event Staff (Usher, Ticket Taker, and Security) to ensure event preparedness + Determine the event criteria and compose a detailed event document with individual instructions to each department + Serve as the lead Event Manager for clients in handling any unexpected changes, requests, and unusual circumstances as they arise + Coordinate with Operations: equipment distribution/inventory, room set requirements, and special staffing requirements + Plan and coordinate activities with the various service contractors for assigned events + Inspect leased event space during move in, move out, and show hours to oversee enforcement of Fire Safety Regulations and proper set up. Monitor’s facility set up + Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures + Keeps the client informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set ups, and other relevant event details + Prepares cost estimates and assists the accounting department with the final billing + Attends appropriate planning, organization, and other event and facility meetings in support of the Santander Arena and PAC + Conduct prospective client tours and help the client visualize the variety of uses on how their event can take place within our venue + Maintain an overall philosophy of providing the highest level of customer service possible + Communicate in a courteous, cooperative, respectful, timely and professional manner with ASM Global Staff, clients, and subcontractors + Performs other tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. + Excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele required + Ability to speak, understand, and read English required + Work effectively with diverse groups of people among all levels with an organization required + Work effectively as part of a team and independently with limited supervision required + Perform Leadership role and job tasks effectively despite sudden deadlines and changing priorities required + Work effectively with complex flows of information required + Detail Orientated required + Excellent problem solving and organizational skills required + Provide Customer Service in a professional and considerate manner required + Excellent record of dependability and reliability required + Professional presentation, appearance, and work standards required Education and Experience BA in Business Management, Communications, or Hospitality Management and/or a minimum of (3) years’ experience in Event planning or related field preferred. Computer Skills: Basic computer skills including Microsoft Word, Excel, and Outlook required Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Position requires extended periods of walking and sitting: may include some climbing, and bending. May be subject to adverse weather conditions. Irregular and/or extended hours, including weekends, evenings, and holidays are required, determined by event schedule and/or department need. Infrequent travel may be required. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.