Primary Duties and Responsibilities

Acts as the key liaison between clients and ASM Staff while preplanning and during the eventHires, trains and schedules Event Staff (Usher, Ticket Taker, and Security) to ensure event preparedness Determine the event criteria and compose a detailed event document with individual instructions to each departmentServe as the lead Event Manager for clients in handling any unexpected changes, requests, and unusual circumstances as they ariseCoordinate with Operations: equipment distribution/inventory, room set requirements, and special staffing requirementsPlan and coordinate activities with the various service contractors for assigned eventsInspect leased event space during move in, move out, and show hours to oversee enforcement of Fire Safety Regulations and proper set up. Monitor’s facility set upGuide clients in preparation of events by interpreting and explaining contract provisions, policies and proceduresKeeps the client informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set ups, and other relevant event detailsPrepares cost estimates and assists the accounting department with the final billingAttends appropriate planning, organization, and other event and facility meetings in support of the Santander Arena and PACConduct prospective client tours and help the client visualize the variety of uses on how their event can take place within our venueMaintain an overall philosophy of providing the highest level of customer service possibleCommunicate in a courteous, cooperative, respectful, timely and professional manner with ASM Global Staff, clients, and subcontractorsPerforms other tasks as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele requiredAbility to speak, understand, and read English requiredWork effectively with diverse groups of people among all levels with an organization requiredWork effectively as part of a team and independently with limited supervision requiredPerform Leadership role and job tasks effectively despite sudden deadlines and changing priorities requiredWork effectively with complex flows of information requiredDetail Orientated required Excellent problem solving and organizational skills requiredProvide Customer Service in a professional and considerate manner requiredExcellent record of dependability and reliability requiredProfessional presentation, appearance, and work standards required

Education and Experience

BA in Business Management, Communications, or Hospitality Management and/or a minimum of (3) years’ experience in Event planning or related field preferred.

Computer Skills:

Basic computer skills including Microsoft Word, Excel, and Outlook required

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position requires extended periods of walking and sitting: may include some climbing, and bending. May be subject to adverse weather conditions. Irregular and/or extended hours, including weekends, evenings, and holidays are required, determined by event schedule and/or department need. Infrequent travel may be required.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.