Handle enquiry from clients / agents / channels to resolve their incoming request and share with the team for the experience and knowledge. Represents as a company ambassador to all internal and external clients and channels, responding by telephone and written correspondence regarding policy information, company procedures, rule and guidelines. Demonstrate good service practice to CSE. Provide recommendation in streamline procedures.  Interprets the needs/requests of the caller and provides accurate information and explanations.  Perform one stop service and solutions to agents / clients with accuracy and professionalism in relation to procedure, payment, underwriting guidelines, completion of formalities that can solve the enquiries and problems. Follow up task to ensure clients’ requests are suitably processed to achieve their satisfaction. Manage complaint with first priority and make recommendation to resolve the case to the customer’s satisfaction and suggest ways to prevent future happening.  Collaborate closely with team manager to achieve mutual understanding within the department and create a harmonious working environment. University graduate preferred or matriculated with at least 1 year relevant working experience, fresh graduate is also welcome. Preferably in one or more discipline in administration on customer service or policy administration servicing within life insurance business. Good communication and negotiation skillsWith thorough understanding of company products and an ability to explain complex information in customer terms.Good service attitude and willing and able to work under pressure.Fluent in both oral and written on English, Cantonese, and Mandarin