To provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  To demonstrate good service practice to CSE. Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction. To work closely with the immediate supervisor / manager and also distributors to ensure service delivery  To assist the immediate supervisor / manager to review and update procedure manuals in accordance to the change of business requirements and regulatory compliance To support the company projects / initiatives being assigned from time to time 2 to 4 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting or policy administration.  With exposure to high net worth / wealth management business is an advantage  Fluent in both oral and written English and Chinese.  Mandarin is required. Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.  University graduate preferred  Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers. Good service attitude and willing and able to work under pressure