You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.

Your Day-to-Day

Analyze Aftersales and CCL overall processes to identify areas of improvement.Ability to assist the teams in designing, improving and monitoring of SOP.Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.Perform operation data analysis and provide improvement initiatives.Operation audit management - audit/corrective action template, execution, recommendation.New process improvement execution - evaluate the changes impact and report on progress and outcome.Other duties may be assigned

Your Know-How

Diploma and or Degree in Operation Management or similar fieldMin 3 years in related field would be an added advantageStrong communication skillsAbility to work independently and reliablyAbility to organize and prioritize tasks including delegation of tasks when appropriateAn analytical mind with problem-solving skillsExcellent organizational and multitasking abilitiesKnowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned departmentKnowledge on Microsoft Office, Excel, Word, Power Point, etc.