+ Operational Oversight: Oversee day-to-day operations within the hospital, including patient flow, staffing, and resource allocation. Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement. Timely reporting, passing the information to relevant department/person without delay, Proper documentation within 24 hours after meetings/discussions with internal or external stakeholders followed with timely closure of open points. + Staff Management: Supervise and support department managers and staff members to ensure high-quality patient care delivery. Monthly Duty roaster planning, Staff Leave Management. + Quality Assurance: Participate in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction. Conduct regular audits and assessments to identify opportunities for process optimization and risk mitigation. + Patient Experience: Collaborate with patient services and clinical teams to enhance the overall patient experience and satisfaction. Address patient concerns and complaints in a timely and compassionate manner, implementing corrective actions as necessary. + Submission invoice and all document on time to hospital management and any stake holder.