Location: Miami, FloridaJob Type: ContractCompensation Range: $48 - 50 per hour We are looking for a talented and proactive Creative Project Manager to join our client's team and drive exceptional customer experiences across their product ecosystem. In this role, you'll identify opportunities to transform and enhance the customer journey, using insights from user research, market studies, and customer feedback. You'll collaborate closely with business, design, and technology partners to develop and deliver innovative service improvements that make an impact, while also monitoring key metrics like Journey Net Promoter Score to gauge ongoing success.This role is located in Miami, Florida with 3 days required in the office. Responsibilities: Identifies opportunities to reimagine and revolutionize Customer Experience across products. Participates in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept. Delivers service improvements to improve the customer experience. Influences business and technology partners to support and deliver proposed improvements. Uses Journey Net Promoter Score and other metrics to measure improvements over time. Participates in Customer Experience focus group sessions with Business, Designers and Technology leaders. Works across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements. Monitors and forecasts customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Understands customer journeys across various transactions and identifies process gaps and opportunities. Backlog management. Requirements prioritization. User story review and acceptance criteria writing. Support test plan design for experience functionality. Requirements gathering, evaluation and documentation for processes and transactions. Understanding of the process for releasing products, stakeholders and negotiation with key partners in order to provide the best outcome considering business constraints. Analyze competitive benchmarking to seize new opportunities. Qualifications: Demonstrated active participation in Experience Teams framing and solving challenging problems on multiple programs or shipped products with a large user base. Proven record of implementation of innovative efforts to improve experience from concept to execution. Experience with agile methodology and tools. A degree in CX Management. Ability to digest and translate complex technical requirements into intuitive experiences. Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud. Experience with Smart Sheets and/or Google Suite.    JOBID: 1070627LI-CELLALI-MM6 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.