At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe. To support our Emerging Markets Export department, we are currently looking for a full-time talented people leader with a distinct drive for execution and results in the position as Senior Intercompany Export Supervisor. Our Emerging Market Export Intercompany team forms the first point of contact for stock replenishment via intercompany orders from our central Distribution Center in Heerlen and Italy to other Medtronic Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America. In close co-operation with our internal parties and stakeholders, we strive to ensure excellent quality, swift delivery and ultimately our patients' safety and health! Within this role you lead the Intercompany Team (11 FTE) which is based in Heerlen, and you will be fully responsible for achieving daily operational goals, smooth communication between the respective stakeholders in the region(s), Logistics and Supply Chain teams with a strong focus on operational excellence. You support strategic programs, and you are responsible for all people management related activities and building a high performing team through coaching and quality management. We offer you a position where you contribute with your team to the company strategy in the areas of customer experience, strong business growth, operational leverage & continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers. Responsibilities of the team include processing and monitoring stock transfer orders to downstream Medtronic Distribution Centers in the Emerging Markets; monitoring & processing of deliveries and shipments in ERP (i.e. SAP) systems, handling all incoming e-mails to (shared) mailboxes and dealing with special requests. You will be responsible for effective issue resolution and communication towards the internal customer. In order to adequately resolve issues, you need to perform root cause investigation, coordinate issues with other teams, have attention for detail, analyze and assess data and deviations. You have a strong focus on customer satisfaction, and you can build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you. You ensure (a.o.) teamwork, good collaboration, inclusion, and diversity. The challenge is getting to know the customer, comply with their specific export/import requirements, take care of their needs and strive to exceed their expectations and build an engaged and high performing team in a fast-changing environment. The right candidate will possess a mix of operational, strategic and people leadership, next to that he/she needs to possess strong communication and continuous improvements skills and focus on the delivery of service and support of the Intercompany Export Processes. **Responsibilities may include the following and other duties may be assigned:** + Supervisory of Export Specialists focused on tactical, operational and some strategic activities; monitoring daily performance, planning and establishing goals and objectives for team, participating in (global) projects, resource management; + From a people management perspective: accountability for mentoring, developing and coaching team on meeting/exceeding performance expectations and defined objectives, providing leadership to team ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, 1:1s to guide performance management, employee development efforts and manage towards departmental goals; + Overlooking processes and projects within scope of team: Managing performance, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports, managing escalations; + Building and maintaining strong relations with regional and internal stakeholders (Downstream Distribution Centers, Planning, Warehouse and Transport); + Monitoring and maintenance of Control Mechanisms (a.o. KPI`s) on both process performance as well quality; + Evaluating processes and driving improvements and efficiency initiatives (such as Lean or Six Sigma) together with team; + Effective issue resolution and communication in order to adequately resolve issues; perform root cause investigation together with team, coordinate issues with other teams; + Validating, monitoring and safeguarding process and system knowledge within team; + Act as a team player and contribute to a ‘great place to work’ environment. **Required Knowledge and Experience:** • Bachelor’s or master’s degree • 5+ years’ experience in export related customer care/service, supply chain, order management or logistics • 3+ years’ experience in people management; people leader with a strong passion for coaching, people development and high performing teams • Hands-on mentality combined with strong analytical and decision-making skills, able to simplify complicated concepts • Fluent in English language in word and writing • Strong sense of responsibility, high flexibility, and dedication • Excellent communication skills (verbal and written) • Computer literacy (MS-Office and preferably SAP / ERP) • Able to prioritize in a constantly changing environment and effectively deal with stress • Pro-Active role in communicating with all parties involved in regional processes, and identify needs • Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like Lean Sigma • Excellent Excel and PowerPoint skills **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com