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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Management Lead - ASEAN excluding Philippines)

Work Dynamics - Integrated Facilities Management

Responsibilities

Provide superior customer service to meet on-site client’s expectations – Leads customers and stakeholders engagements

Manage the performance and outcomes of assigned staff reporting to the position

Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues

Provide overall facility services in accordance with account’s standard processes and procedures including application of policies and programs, coordination of information

Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities

People Management

Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process

For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management

Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works

Handles procurement of vendors and services as required from sourcing to awarding

Finance Management

Raises purchase requests and processes invoices

Handles and monitors site budgets

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Ensure prompt and accurate management of purchase orders in JDE and Coupa

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

Key support in office launches, move planning and implementation including stakeholder’s engagement, internal liaison, and vendor coordination

Monitors space occupancy and headcount

Implements agile workspace approach

Site Operations Management

Assist in the implementation of best practices especially in terms of operations

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

Leads and handles moves from planning to execution until post-move support

Seek ways to constantly reduce costs and improve operational standards

Maintain premises in neat and good working condition at all times

Risk Management

Assist in the implementation and management of property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets

Knowledge of the KPI and SLA, and reporting metrics

Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management

Leads the team in providing requirements from the Program Management Team

Coordinate with Program Management Team for needed support in various initiatives

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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