Senior Facilities Manager.

Based in Derby on our Rolls-Royce contract.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves

The Senior Facilities Manager is responsible for managing all aspects of FM Service delivery within their designated geographical area.

Client/Stakeholder Management

Connect to key stakeholders at the site and gain buy-in when appropriate and communicate issues, actions and results in real-time to the right stakeholderEnsure the continual implementation of Best Practice across portfolio of sites.Communicate and interact at all levels modulates content and ways of communicating accordinglyResponsibility for meeting KPI’s and SLA’s defined within the contractUnderstand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

Ensure high levels of service are continually delivered by Service Partners and in-house teamMonitors array of metrics and manages site to ensure proper optimal operationsIntegrates service delivery by connecting everything related to the building experienceHold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA

Procurement & Vendor Management

Manage and take responsibility for all vendor contracts within areas of geographical responsibility. This includes but is not limited to; Cleaning, Catering, M&E, Landscaping and Security.Ensure that contracted resources deliver to expected standards, providing value for money and best in class service where possible. Manage Supply Partner spend to ensure budgets are adhered to, monitor performance as per agreed KPIs and ensure a strong relationship is built and maintained with Vendor Partners.Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality serviceProactively involved in ensuring that services are reviewed and refinements made to enhance these services.

Financial Management

Manage processing and controlling of purchase orders, invoices and work orders.Approve purchases of supplies and equipment for use at managed office buildingsWork with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance

People Management

The FM is responsible for the management, supervision, and professional development of all direct reportsEstablish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via the IPMP System. Develop training program and career path for property employees. Assure succession planning is in place for all team members.

Health & Safety Management

Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.Updating and maintaining official safety documents, liaise with government authorities

Desired skills and experience for this job

Excellent people skills and ability to interact with a wide range of client staff and demandsAble to communicate strong in local language and on extended “English” language levelStrong PC literacy and proven ability to manage daily activities using various systemsKnowledge of quality management and KPI measurementKnowledge of vendor management for specialized servicesProven capacity to understand and interpret commercial contracts and relevant termsBudget management and financial analysis skillsMove and relocation management and deliveryPrevious experience within facility managementTertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field (desired)

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!