Senior Facilities Manager Job ID 204007 Posted 29-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Engineering/Maintenance, Facilities Management Location(s) Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior FM – Campus Lead to join the team. The successful candidate will be responsible for overseeing all operational and financial activities associated with running a major campus for a TMT client account and is accountable for management of a staff and vendor team, P&L and project and related activity in the building. The role will ensure the operational excellence in the site delivering a full range of FM services: soft and hard services and associated workstream's including projects, energy, sustainability, security. **Key Responsibilities:** + Highly accountable. Cradle to grave ownership of all aspects of mixed office/manufacturing campus operations of 500,000 sq ft for a key global tech client. + Engagement with customers locally and globally – confident in C-suite level engagement with senior stakeholders in Europe and US. Able to communicate effectively at this level to drive solutions across borders and boundaries. + Overall ownership of commercial operation. Be a strong negotiator and demonstrate excellent management prowess. + Ability to challenge and improve all aspects of service performance across multiple workstreams – FM, projects, EHS and drive solutions to improve performance or save time/money. + Demonstrate strategic planning ability and ability to drive change in a challenging client environment. + Adopt a “one team approach” by integrating supply partner management into CBRE managed team. Provide mentoring/coaching to drive excellent service quality across both internal CBRE and outsourced vendor team. + Prioritise customer workplace experience along with continuous service evolution to mirror a fast-changing client environment. + Ensure customer satisfaction is maintained at the highest level by providing a high quality and pro-active service + Experience in developing, planning and executing capital strategy for a large building. Develop 5, 10 and 20 year capital plan outlook across building fabric and MEP and integrate into building forecast and rolling programme of works and investment. + Oversight of all CBRE and other professional outsourcing activity across the estate. Able to provide high impact across all areas of campus operation. + Able to be physically on site 5 days a week. **Experience Required:** + Proven leader of people, business and operations who motivates teams to effectively deliver change for customer’s benefit. Experience in line management and matrix management of both hard and soft engineering teams. + Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, demonstrate organizational and leadership skills + Hands-on general management experience in delivering services and profitability in a FM or related customer arena of a comparable size/profile, responsible for a minimum of 10-15+ CBRE staff and associated subcontractors/vendors. having been responsible for P&L exceeding £1m + A good understanding of contracts and negotiations with strong organisation and communication skills + Proven ability to work cross functionally with other account teams to encourage collaboration to exceed client goals + Highly customer focused, with good Customer Relationship Management experience + Excellent communicator in large groups and one-on-one. Comfortable in executive communications and ‘holding the line’. + Fluent in English (written and verbal) **Character:** + Proven leader and decision-maker. + Excellent motivational and influencing skills, with high levels of personal integrity. + The ability to speak to people with varying technical knowledge. A role model for customer service excellence. + Organised, able to prioritise and deliver within high pressure, business critical environments + Strong knowledge of hard and soft service delivery. + Committed to the delivery of excellent customer service. + Able to work under pressure. **Circumstances:** + Must be flexible regarding working hours, particularly in case of emergencies and escalations. **Accountabilities:** + Reporting to the Europe Operations Lead. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)