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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager

We are looking for a Senior Facilities Manager for our Integrated Facilities Management business line.

What this job involves

The Senior Facilities Manager will be responsible for the management of a portfolio of client spaces across EMEA and management of a dedicated account team. The Senior Facilities Manager will have responsibility for management of IFM vendors, EH&S, client relationship, budgetary control of services and manage the day-to-day client activities for assigned property/facility, and support the account by being the key point of contact for key stakeholders and/or client and will report to the Group Account Manager. 

The role will have responsibility for service quality, soft services, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.

Lead a small team- direct line management responsibility for the accountOwnership of the accountStrong vendor managementEH&S and risk managementFinancial ManagementEnsure high staff morale, trust and work ethicsStrong Communication and presentation skillsBuild and maintain an environment that supports teamwork, co-operation and performance excellence within teamMentor and enable Training & Development of other team membersClient/Stakeholder ManagementMonthly management reviews with the client and wider teamHold quarterly business reviews with the clientProactively engage stakeholders to ensure that on site client’s expectations are metBuild and develop effective client / stakeholder relationships across multiple levels of the organisationOn-site key point of contact for Facilities in the client’s premisesProcurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practiceContracts ManagementPlan and manage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts are well-monitored and re-procurement is initiated if neededEnsure contracts are continually assessed to deliver best value to the clientFinance Management / Cost Control / Profitability and working with a ‘guaranteed maximum price’ commercial modelActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of EthicsHealth & Safety ManagementEnsure the provision of a safe working environmentEnsure compliance with statutory regulations on fire, health and safety standardsSite Operations ManagementRecommend continuous quality improvement practices and implement Industry Best Practice operationsImplement building procedures and performance measures and ensure they are maintained at all timesEnsure all Critical Environment (CEM) requirements are metReview existing operations regularly to reduce costs and improve operational standardsRisk ManagementEnsure escalation procedures and incident reporting procedures are implemented and in placeAssist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Desired skills and experience for this job

Excellent people skills and ability to interact with a wide range of client staff and demandsAble to communicate strong in local language and on extended “English” language levelKnowledge of Occupational Safety requirements & Works Council RelationshipStrong PC literacy and proven ability to manage daily activities using various systemsKnowledge of quality management and KPI measurementKnowledge of vendor management for specialized servicesProven capacity to understand and interpret commercial contracts and relevant termsBudget management and financial analysis skills(Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Move and relocation management and deliveryTertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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