JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves: 

Leads and directs a team of 10 professional contributor with specific assigned program objectives. Interprets and applies policy and translates goals into programs / Projects.

To provide comprehensive facility, finance, contract and procurement management with a focus on continuous improvement. To achieve financial and other KPIs established by SAP and the regional account director. Delivery of services in accordance with the Service Level Agreements.

Located in Australia, the Workplace Manager is both the operational lead of the Australia and New Zealand portfolio ( 5 sites in AU, 2 sites in NZ)

Main Responsibilities:

Leadership / People Management

Understand client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverablesEnsure the account team is high performing

Client/Stakeholder Management

Deliver excellent customer service to meet on-site client’s expectationsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

Procurement & Vendor Management

Manage multiple vendors including hard and soft skills to deliver services on time and within budgetEvaluate the vendor procurement and management practices and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.

Finance Management

Develop the annual operating / capital plan based on the portfolio. Manage and control expenditures within the approved operating plan.Ensure that the site’s financial operations are meeting targets and control requirementsAssist and monitor financial processes to ensure process / procedures are followed at all timesEnsure all spends are tracked and reported in the agreed format periodically.

Health & Safety Management

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Site Operations Management

Manage building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.Manage a preventive and planned maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.Ensure consistency of regional policies & procedures with constant updating and that all staff have adequate familiarity with the systems as well as the policies.Assist SAP in implementation of EMS & Sustainability Objectives.Assist FC with the coordination of Churn and other relocation activities.Ensure all Critical environment (CEM) requirements are met

Risk Management:

Maintain property risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmentalManage and review incident and problem reporting including advice to SAP regional manager and insurance company.

Reporting:

Ensure that the team delivered meaningful inputs across the region in the development of monthly management reports.Review monthly financial reports including the preparation of accruals and variance analysis with SAP’s regional manager (As required)

Training:

Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior account team to devise new and innovate methods of learning built and around skill development, leadership and succession planning.Assign buddies for new team members to ensure team work, consistency & rationalization of the team.

What we are looking for:

Excellent verbal and written communication skills as well as presentation skills , using English language as the preferred communication channelAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsA minimum of 3-5 years in a people management roleKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesDemonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number LMREQ410166 

Location:

Remote –North Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.