JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Senior Facilities Manager - The Netherlands and Poland

Location: Amsterdam, The Netherlands

JLL is seeking an experienced Senior Facilities Manager to manage the Atlassian client workplaces in EMEA- in the Netherlands, and Poland. This role will be responsible for managing all aspects of facilities operations and concierge services, while ensuring exceptional workplace experiences for our clients and employees. The successful candidate will lead a team of 4 direct reports and collaborate with various stakeholders to deliver operational excellence across this region.  This leadership position requires strong knowledge and experience across the full spectrum of facilities management with a background in both hard and soft services. 

Key Responsibilities:

Facilities Management:

Oversee day-to-day management of all operational and financial aspects of Atlassian’s workplace environments in The Netherlands and Poland, and Turkey as needed.

Ensure compliance with agreed standards, local codes, regulations, JLL and client operational standards.

Conduct regular workplace inspections and manage the implementation of workplace asset replacement/refurbishment works.

Manage third-party vendor relationships and performance evaluations.

Concierge Services:

Oversee the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. 

Implement and oversee the Global Concierge Playbook in collaboration with the Global Concierge Lead.

Ensure high-quality guest experiences and efficient front-of-house operations.

Client Relations:

Build a strong leadership relationship with key clients from our clients Workplace team in EMEA. Maintaining a customer centric and solutions focused approach at all times.

Build and maintain strong relationships with all clients, JLL team, and regional counterparts.

Regularly interact with key clients and JLL representatives to ensure service delivery expectations are exceeded. Ensure communication is provided regularly to client stakeholders and team.

Manage complaints and resolve issues related to service provider functions.

Team Leadership:

Lead and manage a team of 4 direct reports, 2 in facilities and 2 in concierge services, providing guidance, coaching, and support.

Conduct annual performance reviews and develop personal development plans for team members.

Oversee recruitment, onboarding, and ongoing development of team members.

Financial Management:

Develop and manage operational budgets for assigned locations, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to the client.

Implement cost-saving initiatives while maintaining service quality.

Prepare and seek approvals for property cost recommendations.

Process Improvement and Innovation:

Continuously review and streamline operational processes to improve efficiency.

Identify and implement innovative programs and best practices to enhance workplace experiences.

Stay informed about industry trends and emerging technologies in facilities management.

Compliance and Safety:

Ensure compliance with all OH&S, environmental, and risk management policies and procedures.

Support the implementation of fire warden / first aid training programs.

Manage the induction and onboarding of contractors/vendors to support safe work practices.

Required Technical Skills (Facilities Management):

Proficiency in facilities management software systems, Corrigo and/or Jira desirable.

Experience with Building Management Systems (BMS) and energy management platforms

Knowledge of HVAC systems and controls

Familiarity with fire safety systems and emergency response protocols

Understanding of access control and security systems

Experience in space planning and management

Knowledge of sustainability and energy efficiency practices

Familiarity with workplace analytics tools for space utilization

Proficiency in financial management and budgeting software for facilities operations

Experience with vendor management and contract administration tools

Knowledge of health and safety regulations and compliance management

Proficiency in data analysis and reporting tools for facilities performance metrics

Understanding of IoT technologies and smart building systems

Familiarity with project management methodologies and tools for facilities-related projects

Key Competencies:

Strategic thinking and problem-solving skills

Client-focused with a strong service orientation

Ability to work under pressure and manage multiple priorities

Results-driven with a focus on continuous improvement

Adaptable and resilient in the face of change

Strong financial acumen and budget management skills

Required Qualifications:

Bachelor's degree in Facilities Management, Business Administration, or related field.

Minimum 10 years of experience in facilities management and experience with both hard and soft services, with at least 5 years in a senior role.

Proven experience managing multi-site operations and remote teams.

Ability to be 100% on-site. 

Strong knowledge of facilities management best practices and technologies.

Excellent leadership, communication, and interpersonal skills.

Fluency in English; Dutch language proficiency is essential, with a minimum requirement of conversational ability. 

Proficiency in G-Suite Tools, facilities management software and Atlassian tools a plus.

This position offers an exciting opportunity to lead facilities management operations across multiple countries and contribute to creating exceptional workplace experiences for JLL and its clients.

#LI-WM1

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.