This position requires advanced technology skills to work independently as a product/services solutions specialist. Responsibilities include servicing, training, and supporting business needs and new functions as assigned.

Job Duties and Responsibilities Technical Responsibilities Provide Expert Services: Configure, install, troubleshoot, network, maintain, and train on products in your area of expertise. Product Repair and Training: Perform product repairs, conduct customer training, observe equipment workflows, and share solutions for improvement. Identify Opportunities: Seek volume-building opportunities to increase utilization of Ricoh’s equipment, supplies, and services. Assemble and Maintain Products: Assemble, adjust, and maintain products as per specifications and documentation. Resource for Team: Act as a resource for others requiring high-level expertise, working independently and demonstrating command of a range of products and potential issues. Customer Service Build Relationships: Maintain productive and professional relationships with customers and Ricoh personnel. Promote Support Functions: Understand, promote, and manage customer needs regarding Ricoh's support functions and offerings. Manage Workload Time Management: Manage your own time and schedule, supporting solutions time and schedule. Workload Management: Execute required workload management and call handling procedures. Customer Services: Perform services including customer training, equipment observation, and solution presentation. Administrative Duties Policy Compliance: Comply with company policies and complete administrative tasks accurately and timely. Maintain Logs and Reports: Perform administrative duties, maintaining required logs, processes, and reports. Track Activities: Account for all time and activities using the appropriate tracking system. Inventory Management: Maintain "car stock" and/or on-site customer inventory as assigned. Results Achieve Productivity: Meet expected productivity levels based on assigned workload and experience. Participate in Extra Value Programs: Engage in Ricoh Extra Value program opportunities as defined and bill accordingly. Additional Duties: Perform other duties as assigned.   Qualifications (Education, Experience, and Certifications) Driver’s License and Insurance: Valid state driver’s license and minimum auto insurance coverage as per Ricoh policy. Education: High school diploma is required. Classes and experience in computers, electronics, mechanics, basic network, and printing software application are preferred. Certification Requirements: Meet the Technology Services Training Role Inventory and Certification Program requirements for the assigned role. Knowledge, Skills, and Abilities Self-Motivated: Goal-oriented and committed to continuous self-development and the development of others. Confidentiality: Handle information of a highly confidential nature efficiently. Multi-tasking: Possess essential multi-tasking and prioritization skills. Problem-Solving: Identify problems, opportunities, and develop solutions. Communication Skills: Possess organizational, interpersonal, and verbal communication skills. Process Improvement: Oriented towards process improvement. Technical Proficiency: Proficient in Microsoft Office, computers, mobile technology, and associated applications.   Working Conditions, Mental and Physical Demands Extensive Travel: Daily travel in an automobile between customer locations is usually required. Some assignments may require considerable walking or foot travel. Overnight Travel: Occasional overnight travel may be necessary. Physical Demands: Move objects up to 400 pounds on wheels and lift objects up to 50 pounds. Frequent physical activities such as stooping, bending, squatting, and kneeling. Dexterity: Regular application of skills like using a calculator, keyboard, and hand tools. Flexible Hours: Shift work, overtime, stand-by, or on-call work may be required. Stress Management: Manage occasional stress related to deadlines, performance expectations, and customer service.   General Note

The above statements describe the general nature and level of work performed by individuals assigned to this job. It is not an exhaustive list of responsibilities, skills, efforts, or working conditions associated with the position.