This position reports to
Local Division Manager
Your role and responsibilitiesIn this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.The work model for the role is: #LI - Onsite This role is contributing to the Process Automation – Marine & Ports division in India Region.You will be mainly accountable for:•\tContributing to customer satisfaction by planning and executing service work as per customer order and expectations.•\tEnsuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.•\tTaking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.•\tCoaching technicians and engineers and supervising complex site activities.
Qualifications for the role\tYou enjoy working with commissioning and maintenance activities in the Marine & Ports market.\tYou have 8 to 10 years of experience in drives or industrial automation service engineering.\tYou possess extensive knowledge of ABB drives or industrial automation.\tYou are passionate about customer management and stakeholder management.\tA diploma or engineering degree in any specialization is required.\tYou are comfortable communicating in English, both verbally and in writing
More about us\"The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio ofintegrated systems and solutions that improve the flexibility, reliability and energy efficiency of vesselsand container terminals. By coupling power, propulsion, automation, marine software and services thatensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieveits decarbonization targets while improving the profitability and sustainability of our customers’business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions andABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can runtheir fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety aswell as overall productivity of their operations. Further, the Division delivers automation, electricalsystems and digital solutions for container and bulk cargo handling, from ship to gate. These solutionshelp terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call,and make terminal operations safer, greener and more productive.\"We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory\"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning\"