What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Senior Field Service Engineer (Heidelburg)  

Remote  

Closing date: 18th November

 

As a Senior Field Service Engineer here at Illumina, you will partner with customers to install and maintain all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.  

 

It is essential to have a valid driving license within Germany with the flexibility to travel up to 80% across the region.  

Fluent language skills in both English and German are also essential.  

  

Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more! 

 

Why You 

 

As a Senior Field Service Engineer, you will have experience gained working within an engineering role, ideally within the scientific/medical sector however not essential so long as you have experience working with highly complex and technical equipment. 

This role requires troubleshooting, communication, time management, and collaboration skills.  

 

Responsibilities: 

Applies core knowledge and understanding of area of specialization to provide solutions in creative and effective ways.  

Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause and suggest variations in approach. 

Works on assignments of diverse scope where information is limited and problem solving requires adaptation of existing techniques.  

Enhances internal and external working relationships and networks with senior partners within area of expertise.  

Adapts style to differing audiences and often advises others on difficult matters that require persuasion. 

Work is done independently and is reviewed at critical points.  

Uses evaluation, judgment, and interpretation to select best course of action. 

 

 

Experience/Education: 

Typically requires considerable related experience with a Bachelor’s degree; or some related experience and a Master’s degree; or a PhD without experience; or equivalent work experience. 

 

INDEUR 

#LI-REMOTE 

#LI-EMEA 

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.