201 Woodland Park Drive Dalhart Texas 79022

Why Valmont
 

We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

 

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

The Senior Field Service Technician is responsible for leading, training and supporting dealers/customers in regards to questions about installation, troubleshooting and website navigation for PivoTrac products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues. With more extensive electrical and mechanical knowledge and experience, the Senior Field Service Technician will diagnose complex technical issues, mentor technicians, and ensure high-quality service for customers.

Essential Functions

Supports the development and implementation of new product rollout plans that the Service groups will need for trainingAnswer dealer/customer questions regarding installation, troubleshooting and website navigationDetermine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service EngineerProgram modems and keep and maintain database of devicesCreate RMA’s and document warranty claimsAssist customers inquiries about products and services during high call volumePrepares product and/or service reports by collecting and analyzing call dataIn conjunction with Valley service staff, plan and present for technical products suite at Valley Service SchoolsIn Field Dealer/Grower visits as necessaryProvides tech training to dealers, Valley TM’s, and Tech Sales StaffFollow safety protocols and industry standards while working on electrical and mechanical systemsThis position reports into the Field Service Engineer SupervisorThis role requires up to (50%) travel, including overnight stays

Other Important Details about the Role:

Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phoneEffectively communicate technical solutions, ideas, and questionsMust be flexible for overnight travel on short notice.  Mostly domestic, and sometimes internationalMust see things through to completionBe a self-starter and able to work with minimal supervision

Required Qualifications of Every Candidate:

Preferred Bachelors or Associates Degree with 5+ years relevant experience or 7+ years of relevant experience2+ years of mechanical service experienceThe ability to solve problems and make decisions effectivelyValid U.S. driver’s license, passport and ability to travelA strong working knowledge of Microsoft office suite

Highly Qualified Candidates Will Also Possess These Qualifications:

Bachelor’s degree with 3+ years relevant experienceFarm backgroundPrevious experience in Ag Irrigation servicePrevious experience in Precision Ag IndustryCertified ElectricianPassion and integrity with the drive to excel and deliver exceptional results

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Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

Healthcare (medical, prescription drugs, dental and vision)

401k retirement plan with company match

Paid time off

Employer paid life insurance

Employer paid short-term and long-term disability including maternity leave

Work Life Support

Tuition Reimbursement up to $5,250 per year

Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.