Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a strategic and data-driven Senior Finance Analyst to support ServiceNow’s Customer Excellence Group. This role will be crucial in driving financial performance, optimizing renewal processes, and supporting our customer retention efforts. Join our team and play a crucial role in driving financial performance and customer retention in the dynamic world of Enterprise SaaS.

What you get to do in this role:

Develop and execute financial strategies aligned with Renewals objectives, focusing on customer retention and NNACV development 

Contribute to budgeting, forecasting, and reporting processes for the Renewals organization, providing accurate renewal forecasts (incl. key metrics such as RACV and GRR) for AOP and LRP 

Analyze key performance indicators and financial metrics to provide actionable insights for improving customer retention and scale 

Collaborate with Sales, Customer Success, StratOps and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies 

Prepare and present financial reports, including budget vs. actual variance analysis and renewal forecasts, to senior management 

Drive process improvements and scaling projects to enhance renewal predictability and operational efficiency 

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred. 

4+ years of experience in financial planning and analysis, with a focus on SaaS renewals or subscription-based business models  

Proven track record of providing strategic financial guidance and driving operational excellence in renewals management 

Some experience with Sales/Planning systems, such as Dynamics, Varicent and Anaplan 

Excellent communication and presentation skills, with the ability to influence stakeholders at all levels 

Advanced proficiency in financial modeling, data analysis, and visualization tools (e.g., Excel, PowerPoint, PowerBI) 

Strong understanding of SaaS metrics, customer lifecycle management, and renewal best practices 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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