We are currently seeking an experienced professional to join our team.
In this role, you will:
Strengthen HSBC’s image as a leading wealth provider by providing clients with access to advanced technical product expertise, and provide internal training materials on portfolio strategy, as well as investment product insights to internal stakeholders.
Conduct training to deliver new investment product launches and translate product strategy to PWP.
Supply timely market and product updates, and assist the frontline teams with all customer servicing needs and disputes in order to ensure seamless support is provided to our customers.
Collect and apply market and channel intelligence to identify and share competitive gaps, service issues, business opportunities, and challenges with stakeholders.
Work closely with the Investment Product Team and Financial Planning Team on new products, product enhancements and improvements in customer experience