Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Financial Services Officer - INSURANCE - EB CLAIMS INHK.

Principal responsibilities:

Managing third parties (i.e. TPA) to operate in conformance with HSBC standards and regulatory requirements.Maintaining high quality Insurance service provision with reduced unplanned business impact in an environment of large business volume of medical claims, enhanced regulatory oversight and stringent cost management.Working with business lines and functions to understand and ensure transparency in quality performance from a customer perspective, in the language of the business and clearly articulating the business impact and cost of service problems.Ensuring effective management of issue handling to enable root cause analysis for remedial actions, preventive measures and timely management reporting.