Guangzhou, Guangdong, China
10 days ago
Senior Fraud Officer - HASE FRAUD DETECTION GZC

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - HASE FRAUD DETECTION GZC.

Principal responsibilities

The primary role is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behavior) utilizing the internal system data sources to establish whether the anomalous behavior can be allayed and discount basic on the analyst and fraud sense.If not, the officer will conduct detailed investigation utilizing all internal and external sources available, and continue working on the same alert.Once the Officer has reached a conclusion, if the case is deemed to not represent suspicious, it will be discounted.If it is deemed anomalous, the Officer will be conduct an outbound call for verification the suspicious activities. If confirmed as fraudulent, the Officer is required to follow up the action with customer, e.g. Education/Mitigation/Prevention etc.The Officer will also handle calls for fraud reporting and fraud related enquiries to mitigate the risk incurred to the customers and to the Bank.In addition to the above, the Senior Fraud Officer will act as the Subject Matter expert of the department and be the referral point for any queries posed by Associates, management, trainees and other stakeholders’ interventions. Also, the Senior Fraud Officer will work in the capacity of escalation filter depending on the business requirement of the department. Furthermore, the Senior Fraud Officer will be required to provide hands on support to new trainees’OJT , coaching for under performers, seeking procedural clarifications, ironing out grey areas, as well as communicating the updates to the team falls within the purview of the Senior Fraud Officer.
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