Accounts Payable Sr. Analyst (Payments), Finance Shared Services (Manila)

Join Our Team as an Accounts Payable Senior Analyst at Zendesk in Manila!

Are you a seasoned professional with a keen eye for detail and a passion for optimizing payment processes? Do you excel in environments where efficiency, accuracy, and financial control are paramount? If so, Zendesk has an exciting opportunity for you to join our Finance Shared Services team!

Position: Accounts Payable Senior Analyst

Location: Manila, Philippines (Hybrid)

Why Zendesk?

At Zendesk, we're dedicated to excellence in all aspects of our operations. From delivering exceptional products and services to fostering a culture of innovation and collaboration, we're committed to driving success for our customers and employees alike. As an Accounts Payable Senior Analyst, you’ll play a pivotal role in supporting our mission by ensuring seamless payment processes, maintaining strong cash flow control and fostering positive vendor relationships. Join us in driving operational excellence and making a meaningful impact on our organization’s success.

The day-to-day

Manages mailboxes and respond to complex or high risk tickets promptly and effectively

Monitor and update the Global Urgent Payment trackers

Managing and creation of global payment batches and manual wires including critical and urgent vendors

Maintaining the list of critical vendors to mitigate the risk of operational disruptions.

Help monitor all cash outflows to prevent financial leakages

Continuous monitoring of bank accounts being handled by the team to ensure coherence and consistency.

Perform issue resolution, validation, due diligence and payment clearing processes

Proactively provide recommendations to reduce the number of manual/off-cycle payments

Assist on effectively analyzing Days Payable Outstanding (DPO) to optimize our payment cycles

Drives process improvement and participates in process documentation & supports continuous improvement initiatives by providing ideas, pain points & recommendations.   

Conducts quality control and operational audit work. 

Conducts and deploys trainings to new members of the team and ensures playbooks are updated

Provide prompt, friendly, and efficient customer service to external and internal inquiries

Assist in periodic audits and tax compliance of the Accounts Payable team as needed by providing supporting records and takes necessary steps to correct any discrepancies

Updates job knowledge by participating in trainings & learning opportunities 

Accomplish accounting and organization mission by completing related results as needed.

Escalates production issues to AP Team Lead as appropriate.

Ensure that all payments have been processed according to SOX and internal controls 

Protect the organization's value by keeping financial information confidential.

Skills and Qualifications

Bachelor’s Degree in Finance or Accounting or its equivalent.

4-6 years of solid experience in Invoice Processing, Travel and Expense, and Payments, ideally within the SaaS and Finance Shared Services environments.

Willing to work night and or shifting schedules to accommodate different time zones per global business requirements.

Excellent communication skills, both written and verbal, in addition to strong decision making and problem solving skills in a growing and dynamic environment

Intermediate to advanced MS Office (Excel) and Google Workspace (Docs, Sheets, Slides) skills required (Vlookups, Pivot Tables, etc.)

Ability to provide excellent customer service and work well with other teams to establish and maintain effective working relationships

Exposure to change management and process improvement is desirable

Ability to thrive in a fast-growing and fast-paced environment where change is the norm; strong multitasking skills

Strong organization skills, can work with minimal supervision with speed & accuracy and attention to detail is a must.

Familiarity with financial accounting platforms, including but not limited to Expensify, Brex, Egencia, NetSuite, and Coupa is highly desirable.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.