Kforce has a client that is seeking a Functional Analyst in Acton, MA. Come join a growing Commercial IT team as a Salesforce Administrator supporting CRM systems and business processes. This role reports to the Manager of Customer Care Solutions and is ideal for someone looking to grow into a Business Analyst position. Key Responsibilities: * Analyze and document business processes; Recommend improvements * Create Salesforce reports and dashboards * Support users with Salesforce administration and troubleshooting * Develop training materials and lead user training sessions * Evaluate AppExchange tools and mobile solutions * Maintain documentation including use cases and process flows * Collaborate with cross-functional teams to implement solutions