Senior General Manager- Service Sales 

This position is responsible for managing sales team who are generating service business thereby developing & strengthening relationships with existing Schneider installed base customers by identifying & stimulating services scope so as to grow services business exponentially.

Responsibility - Managing a team, leading the service business for assigned region. Utilizes excellent products/solutions/services and customer knowledge to educate customers on ROI(Return on Investment) and application advantages, and how to meet customer's needs.

Strong End User Sales experience needed in Services/Solutions domain especially in IT/ITES, Data Center, Commercial Buildings, Industrial, Power & Grid segments.

Essential Responsibilities\:

•  Coach direct reports regarding prospecting and strategies to drive business closure. Leverage SE digital tools to maximize sales efficiency and coverage.

•  Drive overall Service business for Key Accounts and deliver on targets - sales, order booking, gross margin, collections

•  Proactively visit installed base customers, educating & influencing them on Schneider  Service offerings with business ownership

•  Develop market intelligence for promoting our new service offers especially DIGITAL SERVICES

•  Define clear sales quota.

•  Deliver accurate forecasting.

•  Collaborating with management for evolving strategies, driving change, infusing new ideas and taking the performance of service network to next level;

•  Collaborating with internal stakeholders- tendering; marketing, operations, execution to ensure timely & effective service deliveries for High C-SAT & Pull through business

•  He/She collaborates well with partners(SIs, Distributors, Authorized Service Centers, etc); Maintains a high level of interaction with main Business Units, to maximize business opportunities and cross-selling.

•  Growing recurring ie AMC/maintenance contract business substantially

•  Capable to work in a target based lead generation team.

•  Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery)

•  Utilizes BFO (Salesforce.com) for sales funnel management.

•  Providing monthly forecasts and ensuring commitments as per Ask rate.

•  Works closely with internal stakeholders(Marketing, KAM, Execution, Tendering) to maximize business opportunities.

•  Educates customers on all SE products and services

•  Coordinates and/or attends trade shows and marketing/sales seminars as needed

•  Applies market and account skills necessary for dealing with specific target audiences.

People Management\:

•  Lead by example in ensuring safety and cyber security standards are applied.

•  Attract, recruit, onboard, develop, motivate and manage a robust and high performing Services team while controlling voluntary attrition.

•  Prepare the leadership pipeline of the future by scouting and nurturing a diverse pool of Services Sales talent.

•  Manage team skills & behaviors to match with business needs and market evolution.

•  Drive a lean and agile organization.

•  Detect improvement areas of each sales team member on technical skills, offer knowledge, communication, relationship management, account management and assign new trainings to develop them.

•  Ensure each sales team member has a clearly defined career plan, and monitor his/her development throughout the plan.

•  Build an open-communication environment for the team